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csm customer service manager resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Resourceful and client-focused Customer Service Manager with over 12years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.

Driven Customer Service Manager offering 12 years of expertise in sales management, office administration and customer service. Demonstrated ability to develop highly effective teams to foster project completion and efficiency. Adept at overseeing and executing accounting functions with proficiency in QuickBooks.

Seasoned Customer Support Manager bringing 12 years in sales management and support. Skilled people motivator with proven leadership abilities to go extra mile. Documented history leading teams to achieve results by exercising independent judgment and accomplishing goals in high pressure scenarios.

Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.

Seasoned management bringing 12-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Talented in assessing systems and developing strategies to boost efficiency and reduce process lags. Good organizational and problem-solving abilities.

Skills
  • Forklift Operator shipping and recieving and quality control
  • Forklift Operator
  • Quality control
  • Recieving
  • Shipping
  • Training and coaching
  • Conflict resolution techniques
  • Schedule coordination
  • Focused on customer satisfaction
  • Quality assurance controls
  • Skilled multi-tasker
  • Deadline-oriented
  • Persuasive
  • Account management
  • Research ability
  • Project management
  • Management of remote employees
  • Expertise in sales
  • Process improvements
  • Superior computer skills
  • Training programs
  • Call center experience
  • MRP and SABLE proficiency
  • Team management
Education and Training
Glencoe High School , Expected in Diploma : - GPA : Health Occupation/ Food Service Etowah County Vocational School social work drug and alcohol abuse counsuling
Gadsden Community College , Expected in : - GPA :
Experience
Wendy's - CSM Customer Service Manager
Crossville, TN, 01/2017 - 01/2017
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Managed day-to-day operations, including supervision and assignment delegation for 10-member team.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Worked with customer service manager to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Interviewed, hired and trained new quality-focused customer service representatives.
Wendy's - Manager
Crown Point, IN, 12/2013 - 11/2015
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Managed day-to-day operations, including supervision and assignment delegation for 7-member team.
  • Gave input on how to improve training and employee productivity.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Coached new team members on job tasks and performance strategies.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
  • Showed over 7 associates new procedure and product techniques over 1 year.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
American Woodmark - Manager
Dallas, TX, 03/2010 - 12/2013
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Coached new team members on job tasks and performance strategies.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Oversaw personnel recruitment, performance and scheduling.
  • Improved and assessed process functionality to eliminate downtime and boost productivity.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Enhanced team member productivity by improving monitoring systems and motivational strategies.
  • Communicated and coordinated with multiple departments to achieve top results.
  • Maintained high level of morale and team-work on production floor through frequent communication with 23 employees.
  • Managed day-to-day operations, including supervision and assignment delegation for 23-member team.
  • Coordinated and launched grand openings for new stores.
Jay Midsouth - Material Handler/Forklift Operator
City, STATE, 10/2007 - 11/2013
  • Packed merchandise into boxes and containers to prepare for safe shipment.
  • Coordinated incoming and outgoing shipments and placement of materials to facilitate movement in accordance with scheduling requirements.
  • Protected company inventory with well-organized and secure storage areas.
  • Palletized boxes for easy movement and shipment.
  • Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles.
  • Operated forklifts and pallet jacks to move, pick or put away products.
  • Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
  • Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
  • Unloaded cargo with forklift and pallet jack, maintaining clean, safe and organized warehouse areas.
  • Operated equipment with focus on safety and efficiency.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Transported material to correct locations and documented inventory changes.
  • Cleaned and removed debris from shipping and receiving sections to prevent accidents and keep areas clear.
  • Organized warehouse inventory in effective and efficient manner.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Activities and Honors

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Resume Overview

School Attended

  • Glencoe High School
  • Gadsden Community College

Job Titles Held:

  • CSM Customer Service Manager
  • Manager
  • Manager
  • Material Handler/Forklift Operator

Degrees

  • Diploma

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