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CSM CUSTOMER SERVICE MANAGER Resume Example

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CSM CUSTOMER SERVICE MANAGER
Summary
Friendly and enthusiastic individual with 6 years of specialization in retail. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Hard working individual who drives high sales in both slow and busy shifts. Maintains an orderly and neat store floor at all times.
Experience
CSM CUSTOMER SERVICE MANAGER
February 2015 to CurrentWal Mart Supercenter － Alexander City, AL
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Monitor customer preferences to determine focus of sales efforts.
  • Resolve customer complaints regarding sales and service.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Process merchandise returns and exchanges.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Supervisor
March 2015 to January 2016The Quality Inn － Sylacauga, AL
  • Greet customers and ask about the quality of service they are receiving.
  • Resolve customer or employee complaints.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Compute bills, collect payments, and make change for guests.
August 2013 to January 2014The Home Depot － Sylacauga, AL
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
  • Receive and count stock items, and record data manually or using computer.
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
  • Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
  • Sell materials, equipment, and other items from stock in retail settings.
  • Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
Certified Nursing Assistant
April 2010 to October 2012Sylacauga Health and Rehab － Sylacauga, AL
  • Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
  • Turn or reposition bedridden patients.
  • Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
  • Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
  • Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
  • Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
  • Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Education
GED : January 2008Montgomery Job Corps Center － Montgomery, AL
Certified Nursing Assistant Alabama State University in Montgomery Montgomery, AL Management : January 2008Central Alabama Community College － Alexander City, AL
Skills
allergies, ask, blood pressure, calculators, cash registers, credit, Critical Thinking, make change, Resolve customer complaints, Decision Making, focus, inventory, Issue receipts, Listening, materials, Mathematics, Nursing, assist patients, bathing, Personnel, policies, Speaking, quality, receiving, reporting, retail, safety, sales, scanners, staffing, Time Management, treatment plans, Record vital signs
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Resume Overview

Companies Worked For:

  • Wal Mart Supercenter
  • The Quality Inn
  • The Home Depot
  • Sylacauga Health and Rehab

School Attended

  • Montgomery Job Corps Center
  • Central Alabama Community College

Job Titles Held:

  • CSM CUSTOMER SERVICE MANAGER
  • Supervisor
  • Certified Nursing Assistant

Degrees

  • GED : January 2008
    Certified Nursing Assistant Alabama State University in Montgomery Montgomery, AL Management : January 2008

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