Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Active listening skills
Energetic work attitude
High customer service standards
Dedicated to process improvement
Strong problem solving ability
Proficient with Microsoft Office Suite
Cashiered with two cash registers at once in tandem to maximize customer flow.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
amazonhuntington, wvcsa/ customer service associateResolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Maintained composure and patience in face of difficult customer situations. Support customers with online billing and account issues. Provided thorough support and problem resolution for customers. Reported important problems to management. Researched, resolved and followed up on customer issues.
par mar oil companyhuntington, wvcashierHelped customers select products that best fit their personal needs. Kept the showroom clean and maintained neat, orderly product displays. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Processed shipments and maintained organized stock shelves. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Marked clearance products with updated price tags.
oskeesSaint Albans, wvwaitressAssisted co-workers. Apportioned and served food to facility residents, employees, or patrons. Assisted diners with seating as needed Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned bars, work areas, and tables
Saint Albans High SchoolSaint Albans, WV, united statesHigh School Diploma