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Cross Trained Customer Service Agent Resume Example

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CROSS TRAINED CUSTOMER SERVICE AGENT
Summary

I am that friendly, smiling face that greets each and every passenger as they walk up to the counter to check in. I ensure that they will be treated with the respect and professionalism no matter what might be happening at the time. My passengers can be confident that their belongings will be handled with care. I strive to help my passenger feel comfortable flying with our company. Many of these people have never flown on a small aircraft before and are nervous and scared. I try to ensure them that our pilots are well trained and have thousands of hours of flying time under their belts or they would not be piloting with Capeair. I work well in both a team based and independent capacity. I haves strong work ethics and excellent organizational skills. I am punctual and hard working and trusted by all of the employees I have ever worked with.

Skills
  • Residential customer service
  • Cross-trained in Counter Reservation, Gate service and Ramp Services
  • Providing customer support
  • Exceptional customer service
  • Greeting customers
  • Customer inquiry resolution
  • Trained in communication devices
Experience
Cross Trained Customer Service Agent12/2013 to CurrentCapeair AirlinesSidney, MT
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Handled all delegated tasks, including working extra shifts and putting work before my personal agendas.
  • Learned computer skills and outside Ramp skills to support office needs.
Cross Trained Customer Service Agent05/2009 to 12/2011Island AirSidney, MT
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new time saving opportunities.
  • Improved operations by working with team members and customers to find workable solutions.
  • Utilized omputersoftware to compile data gathered from various sources.
Customer Service Associate02/2009 to 04/2010Holiday Gas stationsGlasgow, MT
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Established membership loyalty, executing flawless customer retail account management.
  • Replenished shelves to maintain adequate merchandise levels.
  • Trained several new employees each proficient in procedures and policies in order to maximize team performance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Served needs of as many as 100+ customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Kitchen Assistant02/2000 to 04/2009Nemont Manor Assisted Living HomeGlasgow, MT
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Protected food from spoilage by properly storing in freezer and refrigerator.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Handled all delegated tasks, including setting up dining room for two meals daily for 100+ senior citizens.
  • Improved operations by working with team members and customers to find workable solutions.
  • Maintained updated Dietary needs and knowledge through weekly team meetings and working side by side with the cook and Baker.
Education and Training
Bachelor of Science: Education/Psychology05/1998Rocky Mountain CollegeBillings, MT
  • BA Major in both Education and Psychology
Associate of Science: Human Services01/1992Fort Peck Community CollegePoplar, MT
Associate of Applied Science: Human Services05/1991College of Great Falls
High School Diploma05/1980Nashua High SchoolNashua, MT
Accomplishments

I did receive the AIHEC, outstanding student of the year award and a 1000.00 scholarship in 1993.

I graduated as Valedictorian of my class in 1993 and received a four year full ride scholarship to Rocky Mountain college.

I received the outstanding non-traditional student of the year award in 1996 from RMC.

I received the Talk to one award from Global Crossing Telecommunications in the year 2000.

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Resume Overview

Companies Worked For:

  • Capeair Airlines
  • Island Air
  • Holiday Gas stations
  • Nemont Manor Assisted Living Home

School Attended

  • Rocky Mountain College
  • Fort Peck Community College
  • College of Great Falls
  • Nashua High School

Job Titles Held:

  • Cross Trained Customer Service Agent
  • Customer Service Associate
  • Kitchen Assistant

Degrees

  • Bachelor of Science : Education/Psychology 05/1998
    Associateof Science : Human Services 01/1992
    Associate of Applied Science : Human Services 05/1991
    High School Diploma 05/1980

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Cross Trained Customer Service Agent

Capeair Airlines

Sidney, Montana