crew trainer resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Reliable people person that loves helping others. Gifted at maintaining upbeat attitude while greeting and interacting with customers and answering calls. Work well in a team environment, or on my own.

  • 57 WPM typing speed
  • Multi-line telephone skills
  • Professional and polished presentation
  • Service-oriented mindset
  • Problem-solving abilities
  • Processing payments
  • High-energy attitude
  • Excellent customer service
Crew Trainer, 10/2018 - Current
Aegion Corp Murfreesboro, TN,
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Instructed new team members on correct procedures for all areas of operations.
  • Worked alongside junior employees to improve performance, food safety and customer service.
  • Accepted and processed payments via credit card and cash.
  • Greeted incoming customers kindly and provided friendly service.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Resident Care Assistant, 10/2018 - 06/2019
Brookdale Senior Living Woodbridge, VA,
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Monitored client behaviors and emotional states, reporting concerns to House Manager and documenting information in files.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Attended to patients in 20-bed unit, continuously checking on needs and maintaining high standards of patient care.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Veterinary Assistant and Receptionist, 11/2012 - 03/2017
Sauk Prairie Small Animal Hospital & Shamrock Pet Resort City, STATE,
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for a busy, 3 doctor clinic.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Supervised waiting area, mopped floors, and rearranged magazines to maintain office.
  • Collected and documented animal information such as weight, size, physical condition and food intake.
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Sorted incoming mail and directed to correct personnel each day.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Processed payments for and updated accounts to reflect balance changes.
  • Rendered information to callers and drafted office emails.
  • Scheduled appointments based on Veterinarian, boarding, grooming and technichan availability and established load parameters.
Education and Training
GED: , Expected in 2005
Home Schooled - Howard City, MI,
Status -

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Resume Overview

School Attended

  • Home Schooled

Job Titles Held:

  • Crew Trainer
  • Resident Care Assistant
  • Veterinary Assistant and Receptionist


  • GED

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