crew trainer dispatcher resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Driven individual with excellent leadership and problem-solving abilities with a passion for horticulture. Highly organized and proactive with solid understanding of scheduling actions, adjusting and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

  • Scheduling
  • Sales
  • Guest Services
  • Sales Goals
  • Cash Handling
  • Opening and Closing Procedures
  • Quality Assurance Controls
  • Cleaning
  • Health and Safety Standards
  • Food Safety
  • Cash Register Operation
  • Product Knowledge
  • Service Planning
  • Service Coordination
  • Routing Orders
  • Prioritizing Calls
  • Schedule Coordination
  • Delegating Work
Work History
Crew Trainer, Dispatcher, 11/2010 - 05/2016
Svb Financial Group San Francisco, CA,
  • Taught new team members correct procedures for all areas of operations.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Read system maps and caller information, and documented all details in system.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Resolved problems, improved operations and provided exceptional service.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed and maintained courteous and effective working relationships.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Entered items, or persons into ACJIS
Administrative Assistant II, 01/2006 - 11/2010
FedEx Ground City, STATE,
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Executed record filing system to improve document organization and management.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Maintained complex digital filing system for quality assurance customer information.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Bookkeeper and Cashier, 01/2005 - 03/2006
Sam's Club City, STATE,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Counted cash in register drawer at beginning and end of shift.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Educated customers on promotions to enhance sales.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
Bachelor of Science: Administration of Justice, Expected in
Northern Arizona University - Flagstaff, AZ
Status -
Associate of Arts: , Expected in
Maricopa Community Colleges - Chandler-Gilbert Community College - Chandler, AZ
Status -
Associate of Applied Science: , Expected in
Maricopa Community Colleges - Chandler-Gilbert Community College - Chandler, AZ
Status -
High School Diploma: , Expected in
Gilbert High School - Gilbert, AZ
Status -

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Resume Overview

School Attended

  • Northern Arizona University
  • Maricopa Community Colleges - Chandler-Gilbert Community College
  • Maricopa Community Colleges - Chandler-Gilbert Community College
  • Gilbert High School

Job Titles Held:

  • Crew Trainer, Dispatcher
  • Administrative Assistant II
  • Bookkeeper and Cashier


  • Bachelor of Science
  • Associate of Arts
  • Associate of Applied Science
  • High School Diploma

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