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Crew Trainer Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dutiful Crew Trainer brings organized approach to cultivating talent. Demonstrates driven and effective development based on organizational methods of training. Singularly focused on individual concerns and queries to resolve complications. Critical to establishing hit-the-ground-running staff.

Skills
  • Processing payments
  • Team leadership and supervision
  • Employee engagement
  • Food safety understanding
  • Cleaning and sanitation
  • Opening and closing processes
  • Team-building activities
Experience
Crew Trainer, 01/2018 to Current
Aegion CorpCedar Rapids, IA,
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Instructed new team members on correct procedures for all areas of operations.
  • Cross-trained on devices and continued training end users in new applications.
  • Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
  • Designed and directed orientation and training programs to meet client needs.
Server, 07/2017 to 03/2018
Restoration HardwareJacksonville, FL,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted newly seated guests quickly and efficiently.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Cashier, 01/2017 to 02/2018
American Dining CreationsLiverpool, NY,
  • Processed returned items in accordance with store policy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Welcomed customers, offering assistance to help find necessary store items.
Waitress, 12/2015 to 07/2017
Monarch Casino Black HawkReno, NV,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Increased sales of high margin menu items through effective upselling.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Education and Training
High School Diploma: , Expected in 06/2014
Dundalk High School - Baltimore, MD
GPA:

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Resume Overview

School Attended
  • Dundalk High School
Job Titles Held:
  • Crew Trainer
  • Server
  • Cashier
  • Waitress
Degrees
  • High School Diploma