Crew Trainer Resume Example
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CREW TRAINER
Skills
- Sales expertise
- Payment Processing
- Safe food handling
- Opening and closing procedures
- Cash Handling
- Sanitation and cleaning
- Complaint resolution
- Data Entry
- Deep frying
- Kitchen organization
- Grill management
- Teamwork
- Food processing
- Kitchen equipment sanitation
- Cooking
- Efficient multitasking
Additional Information
Ability to understand and speak some Spanish
Professional Summary
Experienced Crew Trainer bringing demonstrated success in developing and motivating strong restaurant teams to assist many customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
Work History
Crew Trainer, 01/2018 to Current
Aegion Corp - Springfield , IL
Aegion Corp - Springfield , IL
- Mentored junior employees to improve performance, food safety and customer service.
- Maintained current knowledge of all team position requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Handled over $500 worth of daily credit card and cash payments.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Trained other employees in customer service, food safety and performance requirements.
- Greeted all customers with smile and provided friendly service to professionally handle every need.
- Avoided burns when using hot fryers for preparing fries, nuggets and other fried foods.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Trained and assisted new kitchen staff members.
Barista, 08/2017 to 12/2018
Highgate Hotels - Lancaster , CA
Highgate Hotels - Lancaster , CA
- Prepare or serve hot or cold beverages, such as coffee espresso drinks, blended coffees or teas
- Clean or sanitize work areas, utensils, or equipment.
- Clean service or seating areas.
- Describe menu items to customers or suggest products that might appeal to them
- Order, receive or stock supplies or retail products.
- Provide customers with product details, such as coffee blend or preparation descriptions
- Receive and process customer payments
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Hostess, 02/2017 to 08/2017
Clubcorp Club Operations, Inc. - Villa Rica , GA
Clubcorp Club Operations, Inc. - Villa Rica , GA
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Maintained accurate supply log of party supplies and submitted purchase requests to reorder supplies.
- Cleaned and organized workstation in preparation for scheduled parties.
- Prepared and served meals, beverages and desserts to party guests.
- Prepared facility liability waivers and verified customers' completion before starting children's birthday parties.
- Cheerfully briefed customers on facility rules, amenities and party policies.
- Arranged tables and seating to comfortably seat party guests.
- Completed party checklist to confirm each party received contracted elements of party package.
- Adhered to strict party schedule to avoid overbooking or delay of parties.
- Explained facility attractions to party guests and answered customer questions.
- Completed opening and closing checklists of facility to verify security of building, staff and parking area.
- Met needs of customer special requests to promote positive party experiences and build loyal clientele.
- Supervised party area and delivery of services to verify guests complied with facility safety rules.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Education
High School Diploma: : 06/2019Uniontown Area Senior High School - City, State
- Awarded several NAACP awards for outstanding academic achievement
- Received the Helen Brice Scholarship
- Continuing education in Psychology and Spanish
- Graduated with 3.2 GPA
- Member of Uniontown Band (Color Guard), One Acts, Musical, Yearbook committee, school newspaper and photography, Spanish club, coffee club, and Prom Committee
Criminology And PsychologyIndiana University of Pennsylvania - City, State
- Coursework in criminology and abnormal psychology
- Member of Forensic Science Club
- Majored in criminology
- Minor in Psychology
- Continuing education in Criminology, Psychology and Spanish
Accomplishments
- Supervised team of 10 staff members.
- Documented and resolved several issues which led to satisfactory results .
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Resume Overview
School Attended
- Uniontown Area Senior High School
- Indiana University of Pennsylvania
Job Titles Held:
- Crew Trainer
- Barista
- Hostess
Degrees
- High School Diploma : : 06/2019
Criminology And Psychology
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