Crew Trainer Resume Example Aegion Corp

CREW TRAINER

Summary

Personable and reliable Crew Trainer bringing 20 years of experience in food handling and customer service. Proficient in all restaurant positions with extensive expertise in employee training and food preparation. Proven history of increasing productivity and providing fantastic service.

Crew Trainer recognized as organized, driven and effective at using efficient methods of teaching while focusing on the individual needs of each participant.

Accomplished Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Team leadership and supervision
Processing payments
Relationship management
Food safety understanding

Customer service skills
Cleaning and sanitation
Employee engagement
Opening and closing processes

Experience

Aegion CorpMay 2018 to CurrentCrew Trainer
Port Arthur , TX

Instructed new team members on correct procedures for all areas of operations.
Worked alongside junior employees to improve performance, food safety and customer service.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Accepted and processed payments via credit card and cash worth up to $[Amount] daily.
Greeted incoming customers kindly and provided friendly service.

City Of LewisvilleMarch 2016 to May 2018Cashier
Lewisville , TX

Assisted with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Helped customers find specific products, answered questions and offered advice.
Assisted customers with account updates, new service additions and promotional offers.
Received payments for [Product or Service] and issued receipts.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Increased sales [Number]% by suggesting specific purchases to customers and [Action].
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Properly verified customer identification for alcohol or tobacco purchases.
Processed customer payments quickly and returned exact change and receipts.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer service.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Learned roles of other departments to provide coverage and keep store operational.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Welcomed customers, offering assistance to help find necessary store items.
Inspected items for damage and obtained replacements for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Drove sales and add-on purchases by promoting specific item options to customers.

Chestnut Knoll Personal Care And Memory CareOctober 2005 to January 2016Caregiver
Boyertown , PA

Helped clients with personal needs from exercise to bathing and personal grooming.
Monitored vital signs and medication use, documenting variances and concerning responses.
Assisted with meal planning to meet nutritional plans.
Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
Engaged client in physical and mental activities to sustain quality of life.
Maintained clean and well-organized environment to promote client happiness and safety.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Worked to improve patient outlook and daily living through compassionate care.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.

Norsk Hydro AsaAugust 2003 to June 2011Supervisor
Phoenix , AZ

Established and enforced clear goals to keep all employees on same level and working collaboratively.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Developed positional rotation to support continuous improvement and operator development.
Performed minor repair work on [Type] equipment to keep jobs on task, notifying maintenance department of major machinery failures.
Established solid working relationships with peers through effective communication skills.
Analyzed data to establish appropriate goals and objectives in context of improving academic achievement and social-emotional growth of students.
Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.
Trained newly hired employees on Espresso Machine equipment and cashiering and created training manual for all Baristas and cashiers to use as reference guide.

Education and Training

Walla Walla High SchoolJune 1995High School DiplomaCity, State

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Crew Trainer Resume Example

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