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Crew Trainer Resume Example

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Shauntrel
Dorsey
Professional Summary

Experienced Customer Service Representative with over 6 years of experience in Customer Service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Quick learner and eager to excel in any and all work environments.

Skills
  • Store opening and closing
  • Sale expertise
  • Merchandising expertise
  • Product promotions
  • Cash register operation
  • Cash handling
  • Point of sale knowledge
  • Organization
  • Customer service-oriented
  • Merchandising
  • Friendly demeanor
  • Sales experience
  • Motivated team player
  • Goal-oriented
  • POS systems knowledge
  • Skilled problem solver
  • Computer literate
  • Upselling techniques
  • Excellent communication skills
  • Customer-oriented
  • Superior organization ability
  • Active listening skills
  • Training and development
  • Shipment processing
  • Stocking
  • Strong work ethic
  • Group supervision and management
  • Policy and procedure adherence
  • Conflict resolution and mediation
  • Relationship building
  • Group and individual instruction
  • Heavy lifting
  • Cleaning procedures
  • Stocking and replenishing
  • Product restocking
  • Shelving of products
  • Shipping procedures understanding
  • Recordkeeping strengths
  • Exceptional time management skills
  • Stock management
  • Order fulfillment
Education
Faith Academy Mobile, AL05/2012High School
Work History
US Space & Rocket Center- Crew Trainer
Huntsville, AL01/2019 - 12/2019
  • Instructed participants on safety techniques and specific activity requirements
  • Enhanced activity strategies to help users of different ability levels engage in activities
  • Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance
  • Drove engagement and outreach with special events focused on bringing in new users
  • Developed stimulating and age-appropriate arts and crafts activities
  • Adhered to all emergency procedures associated with camp program
  • Provided first-aid for accidents and injuries or during emergency situations
  • Assisted in maintaining accurate program records, including incident reports, logbook documentation, and daily attendance
  • Taught campers various skills, including how to safely start campfires, how to rock climb and methods to avoid poisonous outdoor plants
  • Developed strong working relationships with campers, parents or guardians and other counselors through effective communication and active listening skills
  • Collaborated with other camp counselors to create atmosphere of fun and learning
  • Maintained safety, security, and cleanliness of facility, equipment and vehicles
  • Kept accurate participant records, including attendance, discipline, medication log, and accident or injury reports
  • Transported and escorted program participants to and from activities and on field trips
  • Performed clerical duties, including registering participants and answering specific event inquiries
  • Coordinated and lead groups of 15-20 Campers to space themed presentations and oversaw Rocket building activities for small groups of recreational users
Kohl's - OMNI Lead/ Stock Room Associate/ Customer Service Representative
Mobile, AL09/2017 - 12/2018
  • Completed cycle counts and full inventory audits
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
  • Attended and participated in sales meetings to stay abreast of current offers and product issues
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
  • Prepared pallets for shipment or use by sales floor employees
  • Checked and pulled defective or expired products from shelves
  • Checked numbers manually and used hand-held equipment to locate products
  • Maintained fitness in order to move merchandise efficiently and safely
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management
  • Answered customer questions and provided detailed product information
  • Managed product inventories and stocked product lines
  • Maintained effective team member communication
  • Organized warehouse and stockroom areas using forklift and pallet jacks
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Conducted periodic inventory inspections and reported out-of-stock items
  • Shelved new and returned inventory according to proper storage procedures
  • Responded to customer requests for products, services and company information
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Regularly exceeded daily sales and product add-on quotas
  • Educated customers on promotions to enhance sales
  • Compared shipping orders and invoices against contents received to verify accuracy
  • Inspected merchandise and sent damaged pieces for repair before shipment
Jo-Ann Fabric And Craft Stores- Cutting Counter Associate/ Stocker/ POS Associate
Mobile, AL09/2015 - 08/2017
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
  • Helped customers locate desired items and transfer oversized items to vehicles
  • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards
  • Changed sales floor signs to show current pricing and support product promotions
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close
  • Performed inventory control, such as counting and stocking merchandise
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Conducted periodic inventory inspections and reported out-of-stock items
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate
  • Blocked and faced products on displays and shelves in accordance with company policy
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Checked and pulled defective or expired products from shelves
  • Maintained neat, orderly and safe work space
  • Greeted customers and directed to requested products
  • Placed special customer orders for custom or special order merchandise
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Removed all debris and packaging from boxes and separated for recycling or disposal
  • Maintained effective team member communication
  • Optimized final fit and production dimensions by calculating size differences and issues such as dye absorption known to affect final material stretch
  • Evaluated specifications of each design to identify sizes, shapes and quantities involved for every part
  • Used scissors and knives to position and cut out master or sample patterns
  • Maintained necessary level of communications between shifts
  • Managed customer expectations with open consultations and frequent communication
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Resume Overview

Companies Worked For:

  • US Space & Rocket Center
  • Kohl's
  • Jo-Ann Fabric And Craft Stores

School Attended

  • Faith Academy

Job Titles Held:

  • Crew Trainer
  • OMNI Lead/ Stock Room Associate/ Customer Service Representative
  • Cutting Counter Associate/ Stocker/ POS Associate

Degrees

  • High School

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