, San Francisco, CA Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Experienced Customer Service Representative with over 6 years of experience in Customer Service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Quick learner and eager to excel in any and all work environments.
Skills
Store opening and closing
Sale expertise
Merchandising expertise
Product promotions
Cash register operation
Cash handling
Point of sale knowledge
Organization
Customer service-oriented
Merchandising
Friendly demeanor
Sales experience
Motivated team player
Goal-oriented
POS systems knowledge
Skilled problem solver
Computer literate
Upselling techniques
Excellent communication skills
Customer-oriented
Superior organization ability
Active listening skills
Training and development
Shipment processing
Stocking
Strong work ethic
Group supervision and management
Policy and procedure adherence
Conflict resolution and mediation
Relationship building
Group and individual instruction
Heavy lifting
Cleaning procedures
Stocking and replenishing
Product restocking
Shelving of products
Shipping procedures understanding
Recordkeeping strengths
Exceptional time management skills
Stock management
Order fulfillment
Education
Expected in 05/2012
High School : Faith Academy - Mobile, AL GPA:
Work History
01/2019 to 12/2019
Crew TrainerAegion Corp – , ,
Instructed participants on safety techniques and specific activity requirements
Enhanced activity strategies to help users of different ability levels engage in activities
Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance
Drove engagement and outreach with special events focused on bringing in new users
Developed stimulating and age-appropriate arts and crafts activities
Adhered to all emergency procedures associated with camp program
Provided first-aid for accidents and injuries or during emergency situations
Assisted in maintaining accurate program records, including incident reports, logbook documentation, and daily attendance
Taught campers various skills, including how to safely start campfires, how to rock climb and methods to avoid poisonous outdoor plants
Developed strong working relationships with campers, parents or guardians and other counselors through effective communication and active listening skills
Collaborated with other camp counselors to create atmosphere of fun and learning
Maintained safety, security, and cleanliness of facility, equipment and vehicles
Kept accurate participant records, including attendance, discipline, medication log, and accident or injury reports
Transported and escorted program participants to and from activities and on field trips
Performed clerical duties, including registering participants and answering specific event inquiries
Coordinated and lead groups of 15-20 Campers to space themed presentations and oversaw Rocket building activities for small groups of recreational users
09/2017 to 12/2018
OMNI Lead/ Stock Room Associate/ Customer Service RepresentativeKohl’s – , ,
Completed cycle counts and full inventory audits
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
Attended and participated in sales meetings to stay abreast of current offers and product issues
Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
Prepared pallets for shipment or use by sales floor employees
Checked and pulled defective or expired products from shelves
Checked numbers manually and used hand-held equipment to locate products
Maintained fitness in order to move merchandise efficiently and safely
Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close
Calculated correct order totals, updated accounts and maintained detailed records for inventory management
Answered customer questions and provided detailed product information
Managed product inventories and stocked product lines
Maintained effective team member communication
Organized warehouse and stockroom areas using forklift and pallet jacks
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
Conducted periodic inventory inspections and reported out-of-stock items
Shelved new and returned inventory according to proper storage procedures
Responded to customer requests for products, services and company information
Answered customer telephone calls promptly to avoid on-hold wait times
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Cultivated customer loyalty, promoted repeat customers and improved sales
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
Consulted with outside parties to resolve discrepancies and create effective solutions
Regularly exceeded daily sales and product add-on quotas
Educated customers on promotions to enhance sales
Compared shipping orders and invoices against contents received to verify accuracy
Inspected merchandise and sent damaged pieces for repair before shipment
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
Helped customers locate desired items and transfer oversized items to vehicles
Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers
Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards
Changed sales floor signs to show current pricing and support product promotions
Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion
Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close
Performed inventory control, such as counting and stocking merchandise
Recorded information, shortages and discrepancies to keep records current and accurate
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
Conducted periodic inventory inspections and reported out-of-stock items
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate
Blocked and faced products on displays and shelves in accordance with company policy
Checked packages and merchandise for damage and quickly notified vendors to request replacements
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
Checked and pulled defective or expired products from shelves
Maintained neat, orderly and safe work space
Greeted customers and directed to requested products
Placed special customer orders for custom or special order merchandise
Maintained accurate inventory records to provide data for use in audits and completion of order requests
Removed all debris and packaging from boxes and separated for recycling or disposal
Maintained effective team member communication
Optimized final fit and production dimensions by calculating size differences and issues such as dye absorption known to affect final material stretch
Evaluated specifications of each design to identify sizes, shapes and quantities involved for every part
Used scissors and knives to position and cut out master or sample patterns
Maintained necessary level of communications between shifts
Managed customer expectations with open consultations and frequent communication
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School Attended
Faith Academy
Job Titles Held:
Crew Trainer
OMNI Lead/ Stock Room Associate/ Customer Service Representative
