Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Skilled Crew Trainer with 3 years of experience. Extensive expertise in food preparation, money handling and opening and closing procedures. Proven history of versatility and hard work.

Personable and reliable Crew Trainer bringing 4 years of experience in food handling and customer service. Proficient in all restaurant positions with extensive expertise in employee training and food preparation. Proven history of increasing productivity and providing fantastic service.

[Subject] Trainer recognized as organized, driven and effective at using efficient methods of teaching while focusing on the individual needs of each participant.

Seasoned crew trainer offering solid background of building and leading successful restaurant teams to handle more than 39 customers per day. Knowledgeable about safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in all situations.

Knowledgeable Team Trainer skilled in stepping into any team role and assisting employees with learning tasks, improving performance and maximizing efficiency. Top-notch planner, organizer and problem-solver.

  • Processing payments
  • Team leadership and supervision
  • Cleaning and sanitation
  • Food safety understanding
  • Customer service skills
  • Opening and closing processes
  • Relationship management
  • Employee engagement
  • Employee (crew) training
  • Team-building activities
  • Classroom experience
09/2016 to 03/2020
Crew Trainer Mcdonald's Roswell, GA,
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Worked alongside junior employees to improve performance, food safety and customer service.
  • Instructed new team members on correct procedures for all areas of operations.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Greeted incoming customers kindly and provided friendly service.
  • Accepted and processed payments via credit card and cash worth up to $[Amount] daily.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Developed complete training programs and led training using expert learning techniques.
  • Cross-trained on [Type] devices and continued training end users in new applications.
05/2015 to 09/2015
Security Guard Six Flags, Inc. Arlington, TX,
  • Monitored premises and recorded all activity in daily officer report for submission to [Job Title] at close of shift.
  • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
  • Patrolled [Type] facility every [Timeframe] to look for suspicious activities.
  • Detected emergency situations using [Type] equipment, through keen listening and close observation to respond appropriately to alarms.
  • Monitored and authorized entrance and departure of employees, visitors and other persons.
  • Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Monitored access control systems, including CCTV systems for nefarious activities such as theft and [Type].
04/2014 to 06/2014
Direct Care Worker Genesis In-Home Care Troy, MI,
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Assisted with meal planning to meet nutritional plans.
  • Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Transported patients to and from medical, dental and personal care appointments.
  • Monitored clients' progress to report necessary changes.
  • Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Implemented group activities such as [Type] and [Type] activities, improving resident and staff engagement [Number]%.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Education and Training
Expected in 06/2006
High School Diploma:
Hartford High School - Hartford, MI
Expected in
Associate of Applied Science: Corrections Probation And And Parole
Lake Michigan College - Benton Harbor, MI
Expected in
Bachelor of Science: Applied Psychology
Western Michigan University - Kalamazoo, MI
Expected in
Bachelor of Science: Criminalistics And Criminal Science
Colorado Technical University - Colorado Springs, CO

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School Attended

  • Hartford High School
  • Lake Michigan College
  • Western Michigan University
  • Colorado Technical University

Job Titles Held:

  • Crew Trainer
  • Security Guard
  • Direct Care Worker


  • High School Diploma
  • Associate of Applied Science
  • Bachelor of Science
  • Bachelor of Science

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