crew trainer resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Bilingual Representative
  • Delegating Work
  • Learning Platforms
  • Training Tools and Resources
  • Performance Evaluation
  • Customer Service
  • Coaching and Mentoring
  • Team Leadership
  • Issue and Complaint Resolution
Crew Trainer, 11/2021 to Current
Mcdonald'sDenton, TX,
  • Instructed new team members on correct procedures for operations.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Provided written evaluations of employee performance to management.
  • Documented performance, safety and customer service needs to improve operations.
  • Kept training materials updated with regulatory, procedural or policy changes.
  • Organized and restocked supplies to support operations and team productivity.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Explained current promotional information and items to patrons.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Shift Leader, 10/2020 to 07/2021
Core MarkAnderson, CA,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Delegated tasks to employees and monitored activities and task completion.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Worked closely with human resources to support employee management and organizational planning.
Crew Member, 08/2019 to 06/2020
Traditions SpiritsDavis, OK,
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Supported highest standards of conduct and service to support company reputation.
  • Described menu items to customers and suggested products based on stated preferences.
  • Created signs and displays to advertise store products or events.
Education and Training
High School Diploma: , Expected in 06/2021 to Corona High School - Corona, CA

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Resume Overview

School Attended

  • Corona High School

Job Titles Held:

  • Crew Trainer
  • Shift Leader
  • Crew Member


  • High School Diploma

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