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Crew Trainer Resume Example

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CREW TRAINER
Summary

Skilled Crew Trainer with 8 years of experience. Extensive expertise in food preparation, money handling and opening and closing procedures. Proven history of versatility and hard work.

Personable and reliable Crew Trainer bringing 8 years of experience in food handling and customer service. Proficient in all restaurant positions with extensive expertise in employee training and food preparation. Proven history of increasing productivity and providing fantastic service.

Seasoned Crew Trainer focused on maximizing team success by providing new members with excellent training and support. Possess current Food Handler's card and extensive knowledge of food safety, cleaning and sanitizing procedures.

Accomplished Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.

Sales Representative trained in all aspects of customer relations, contract preparation and route management. Organized, detail-oriented and resourceful. Seeking ground-floor position with growing company.

Skills
  • Processing payments
  • Team leadership and supervision
  • Employee engagement
  • Opening and closing processes
  • Food safety understanding
  • Customer service skills
  • Cleaning and sanitation
  • Relationship management
  • Employee engagement
  • Plating dishes
  • Frying
  • Stocking supplies
  • Food preparation
  • Stocking ingredients
  • Preparing ingredients
  • Kitchen equipment cleaning
  • Cleaning and sanitization
  • MS Office
  • Equipment Operation
  • Team building
  • Administrative support
Experience
11/2014 to Current
Crew TrainerMcDonald's － Haines City, FL
  • Worked alongside junior employees to improve performance, food safety and customer service.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Learned to prepare rotating list of new and seasonal items by attending training and applying new techniques.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours.
02/2012 to 10/2014
Cashier/Head Cake Decorator/Customer Service CashierWalmart － Haines City, FL
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answering questions and offering advice.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Trained new team members in cash register operation, stock procedures and customer service.
01/2010 to 02/2012
Sales Representative/Customer Service RepresentativeResults Company － Winter Haven, FL
  • Followed up after sales to assess satisfaction and identify ongoing requirements.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Cross-sold additional products and services to purchasing customers.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
08/2008 to 01/2010
Collections Specialist/Sales RepresentativeGC Services － Lakeland, FL
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Negotiated rates with customers and entered payments into accounting system.
  • Determined impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Recorded information about customers' financial status and collections status efforts.
  • Received payment and ensured proper posting to appropriate customers accounts.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Marketed delinquent mortgage notes to investors, negotiating to achieve highest bids for notes and short sales.
Education and Training
05/2008
High School DiplomaRidge Career Center － Winter Haven, FL
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Resume Overview

Companies Worked For:

  • McDonald's
  • Walmart
  • Results Company
  • GC Services

School Attended

  • Ridge Career Center

Job Titles Held:

  • Crew Trainer
  • Cashier/Head Cake Decorator/Customer Service Cashier
  • Sales Representative/Customer Service Representative
  • Collections Specialist/Sales Representative

Degrees

  • High School Diploma

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