credit claims analyst resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].


    Soft Skills:

  • Conflict Management
  • Solution Orientated
  • Accountability
  • Adaptability
  • Analytical Thinking
  • Growth Mindset
  • Emotional Intelligence
  • Training and Coaching
  • Procedure Manual Writing
  • Hard Skills:

  • Data Analysis
  • SAP
  • Cisco Jabber
  • Microsoft Teams
  • Zoom
Work History
Credit & Claims Analyst, 09/2016 - Current
Dcs Corporation Wright-Patterson Air Force Base, OH,
  • Team leader in regards to productivity while maintaining a 93%+ accounting for 36% of processed financial agreements and 39% of processed emails.
  • Trusted by management to assume and resolve complex and escalated files and tasks.
  • Provided opportunity for increasing departmental responsibilities.
  • Maintains accurate and detailed records of financial requests, inquiries, complaints or comments as well as documenting any action taken.
  • Independently, reviews financial requests from major and independent retailers and consumers verifying that all requests meet vendor specific requirements for credit or return and generates financial agreements to vendor specific requirements.
  • Accurately codes financial agreements assigning responsibility to the correct shipping or manufacturing plant.
  • Communicates any potential issues with inside sales representatives and continues to provide critical updates up and through resolution.
  • Holds vendors accountable to VBA (vendor buying agreement) and denies requests for financial agreements when vendor specific terms are not met.
  • Analyzes provided documentation, making evaluations on claims of damages, shortages, overages or incorrectly ordered materials.
  • Compares and analyzes engineering drawings against provided photographs and measurements to determine if claims of manufacturer defects are accurate and communicates issues to Quality Assurance manager.


  • Independently makes determination based on product value and accurately issues disposition to carriers on refused/damaged product, shortages and product off-loaded in error.
  • Initiates requests with LTL carriers for tracing and dock audits on shortages and exception numbers on damaged product.
  • Works with LTL carriers to obtain cost and approval when additional services are requested: liftgate, flatbed, white glove service and reconsignment and issues debit memorandums accordingly.
  • Resolves scheduling issues between LTL carriers and consignees preventing the accrual of costly and unnecessary redelivery and storage fees.

Training & Coaching

  • Virtually trained new Credit and Claims analysts on financial policies and procedures.
  • Provides on-going support through individualized one on one coaching.
  • Maintains open dialog daily for any issues that may arise.
  • Entrusted and relied on for departmental knowledge and resolution skills.
Special Order Specialist, 09/2016 - 11/2018
Barrette Outdoor Living City, STATE,
  • Team leader in productivity accounting for 40% of released and reviewed purchase orders for major retailers verifying product compatibility and confirming that any special instructions were documented and handled accordingly.
  • Entered manual expense part, replacement part or manual purchase orders for major retailers maintaining a 95%+ accuracy rate.
  • Generated and reviewed daily open order report for incomplete orders, shipments outside of SLA guidelines, non invoiced shipments and clerical errors.
  • Utilized product knowledge and problem solving skills to find innovative solutions for replacement parts on discontinued or damaged material guaranteeing product compatibility.
  • Added new sections and updated existing training material to improve legibility and ensured that all materials were an accurate representation of company policies, procedures and values.
  • Trained new Special Order Specialists on product lines, special orders and departmental policies and procedures.
Senior Claims Adminstrator, 11/2014 - 09/2016
Innovation Property Network City, STATE,
  • Team leader in production exceeding all KPI and data matrices by 20%
  • Regularly recognized for exceptional work ethic and teamwork, named employee of the week 18 times in 3 years.
  • Provided claims support for contractors, adjusters and policy holders during the claims process, beginning with emergency service and continuing through the reconstruction process.
  • Consistently reviewed and evaluated contractor’s progress throughout the reconstruction process, foreseeing and resolving any potential issues before they occurred.
  • Maintained accurate and detailed records of claim, adjuster estimates and supplements, inquiries, complaints or comments as well as documenting any action taken.
  • Entrusted and relied on for product knowledge, customer service and resolution experience.
  • Assisted manager with the development of a training program and corresponding materials.
  • Assessed claims administrators and identified existing skills gaps and worked 1:1 to address specific needs.
Office Manager, 04/2011 - 11/2014
Akron Chiropractic And Physical Therapy Center City, STATE,
  • Supported company operations by maintaining office systems and supervising staff.
  • Maintained computer and physical filing systems.
  • Implemented and maintained office procedures and systems to protect HIPAA information.
  • Maintained condition of the office and arranged necessary repairs.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Provided administrative support as necessary, including scheduling patient appointments, greeting patients, maintaining calendars, researching, and creating reports.
  • Contributed to team effort by accomplishing related results as needed.
Master of Science: Organizational Leadership, Expected in 2016
Columbia Southern University - Orange Beach, AL
Status -
Bachelor of Arts: Psychology, Expected in
Kent State University - Kent, OH
Status -
Bachelor of Arts: Cultural Anthropology, Expected in
Kent State University - Kent, OH
Status -

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Resume Overview

School Attended

  • Columbia Southern University
  • Kent State University
  • Kent State University

Job Titles Held:

  • Credit & Claims Analyst
  • Special Order Specialist
  • Senior Claims Adminstrator
  • Office Manager


  • Master of Science
  • Bachelor of Arts
  • Bachelor of Arts

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