LiveCareer-Resume

credit card customer service representative resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down problems to develop effective solutions. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Transaction Processing
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Verbal and Written Communication
  • De-escalation Techniques
Experience
07/2021 to Current
Credit Card Customer Service Representative Firstbank Goodyear, AZ,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about products and services offered by PNC.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Responded and assisted customers with account inquiries and updates.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Directed specific questions to appropriate personnel.
  • Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
10/2020 to 07/2022
Hotel Front Desk Supervisor Love's Travel Stops & Country Stores, Inc. Bath, NY,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Provided end-of-month audits of resort to upper management as required.
  • Responded to and resolved guest issues or complaints.
  • Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
11/2019 to 04/2021
Cashier Trainer McDonald's Restaurant City, STATE,
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed payments promptly for customers to exceed productivity standards.
  • Helped with purchases and assisted customers in enrolling in McDonald's Perks Through the app.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Screened applicants for hire and assisted with training individuals for cashier positions.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
Education and Training
Expected in 06/2016 to to
High School Diploma:
Pine Forest Senior High - Fayetteville, NC,
GPA:

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Resume Overview

School Attended

  • Pine Forest Senior High

Job Titles Held:

  • Credit Card Customer Service Representative
  • Hotel Front Desk Supervisor
  • Cashier Trainer

Degrees

  • High School Diploma

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