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Credit Card Customer Service Representative Resume Example

Resume Score: 70%

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CREDIT CARD CUSTOMER SERVICE REPRESENTATIVE
Summary

Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.

Highlights
  • Competent
  • Proven ability to multi-task
  • Corporate training experience
  • Team player
  • Proactive and creative problem solver
  • Outgoing
Experience
Company NameOctober 2012 to April 2013Credit Card Customer Service Representative
City, State

  • Primary point of contact for small business account holders, providing superior customer satisfaction and answering in depth account questions.

  • Monitoring accounts for fraudulent activity and liaising between customers and compliance department to resolve issues.

  • Assist customers in understanding their bill, processing transactions, and making payments.

  • Maintaining customer profiles and ensuring proper documentation is provided and obtained.

  • Ensuring compliance with all state and federal regulations regarding to consumer confidentiality.
Company NameFebruary 2010 to September 2012Education Finance Advisor
City, State
  • Interview prospective students to qualify them for available

federal and private student aid programs.


• Providing feedback to management regarding issues with

lead providers to improve lead purchasing strategies.


• Advise management of effectively utilized sales techniques

so those could be disseminated to the rest of the sales floor

for implementation.


• Assist in the training and supervision of new hires.

Company NameFebruary 2008 to January 2010Property Support Coordinator I
City, State

• Assist hotel employees in problem solving technical and

billing issues on a daily basis.


• Assist in doing special projects to improve on technical skills

relating to job duties required.


• Preparing knowledge base cases that assist fellow

coordinators to problem solve efficiently technical and

billing issues for Choice Hotels properties.

Company NameAugust 2002 to February 2008Inbound Sales Representative
City, State

• Set up and implement cell phone systems for private

individuals and businesses for U.S. Cellular.


• Assist clientele in resolving technical, billing, and logistics

issues for U.S. Cellular.


• Team Leader for U.S. Cellular projects communicating new

promotions for inbound sales on a day-to-day operations.

Company NameAugust 2001 to July 2002Retail Sales Associate
City, State

• Conducted cell phone system presentations to consumers

and businesses in the Scottsdale, AZ market to gather new

business for a retail store.

.

  • Interfaced with clientele to ensure satisfaction with

products and services.


• Team Leader for associates communicating current

advertising and market promotions in the Scottsdale, AZ

area for a retail store.

Company NameJanuary 2001 to June 2001Classified Account Executive
City, State
  • Assisted customers across the Phoenix area in placing

classified advertising.


• Created and implemented advertising campaigns for

clients that ran in the Phoenix New Times Newspaper.

Education
Winona State University2000Bachelor of Arts: AdvertisingCity, State, United States

Major: Mass Communication, emphasis on Advertising

Minor: Sociology

Grade point average of 3.5 on a 4.0 scale in major field


Related Coursework:

• Advertising Campaigns Advertising Media Selection

• Advertising Copywriting

• Advertising Design

• Mass Media Issues and Ethics

• Mass Media Law

• Macintosh Computer Applications

• Principles of Marketing

• Consumer Behavior

• Marketing and Society

• Sports Marketing

• Marketing Research

• Microsoft Workshop: Word, PowerPoint, Access, Excel

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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Winona State University

Job Titles Held:

  • Credit Card Customer Service Representative
  • Education Finance Advisor
  • Property Support Coordinator I
  • Inbound Sales Representative
  • Retail Sales Associate
  • Classified Account Executive

Degrees

  • Bachelor of Arts : Advertising

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