Credit Card Customer Service Representative Resume Example
Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.
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Louisville , CO
- Primary point of contact for small business account holders, providing superior customer satisfaction and answering in depth account questions.
- Monitoring accounts for fraudulent activity and liaising between customers and compliance department to resolve issues.
- Assist customers in understanding their bill, processing transactions, and making payments.
- Maintaining customer profiles and ensuring proper documentation is provided and obtained.
- Ensuring compliance with all state and federal regulations regarding to consumer confidentiality.
Mumbai , IN
- Interview prospective students to qualify them for available
federal and private student aid programs.
• Providing feedback to management regarding issues with
lead providers to improve lead purchasing strategies.
• Advise management of effectively utilized sales techniques
so those could be disseminated to the rest of the sales floor
for implementation.
• Assist in the training and supervision of new hires.
Marysville , WA
• Assist hotel employees in problem solving technical and
billing issues on a daily basis.
• Assist in doing special projects to improve on technical skills
relating to job duties required.
• Preparing knowledge base cases that assist fellow
coordinators to problem solve efficiently technical and
billing issues for Choice Hotels properties.
City , STATE
• Set up and implement cell phone systems for private
individuals and businesses for U.S. Cellular.
• Assist clientele in resolving technical, billing, and logistics
issues for U.S. Cellular.
• Team Leader for U.S. Cellular projects communicating new
promotions for inbound sales on a day-to-day operations.
City , STATE
• Conducted cell phone system presentations to consumers
and businesses in the Scottsdale, AZ market to gather new
business for a retail store.
.
- Interfaced with clientele to ensure satisfaction with
products and services.
• Team Leader for associates communicating current
advertising and market promotions in the Scottsdale, AZ
area for a retail store.
City , STATE
- Assisted customers across the Phoenix area in placing
classified advertising.
• Created and implemented advertising campaigns for
clients that ran in the Phoenix New Times Newspaper.
Major: Mass Communication, emphasis on Advertising
Minor: Sociology
Grade point average of 3.5 on a 4.0 scale in major field
Related Coursework:
• Advertising Campaigns Advertising Media Selection
• Advertising Copywriting
• Advertising Design
• Mass Media Issues and Ethics
• Mass Media Law
• Macintosh Computer Applications
• Principles of Marketing
• Consumer Behavior
• Marketing and Society
• Sports Marketing
• Marketing Research
• Microsoft Workshop: Word, PowerPoint, Access, Excel
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Resume Overview
School Attended
- Winona State University
Job Titles Held:
- Credit Card Customer Service Representative
- Education Finance Advisor
- Property Support Coordinator I
- Inbound Sales Representative
- Retail Sales Associate
- Classified Account Executive
Degrees
- Bachelor of Arts : Advertising
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