Credit And Collections Credit Analyst resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Technologically-savvy bookkeeper and credit analyst with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions. Familiar with some payroll and human resource functions, accounts receivable and payable, and reconcile bank accounts

  • Complex problem solving
  • Strong organizational skills
  • Handles customer care & inquires
  • Thrives under pressure
  • Employee training and development
  • Time Management
  • Data Management
  • Client Communications
  • Strong communication skills
  • Energetic work attitude
  • Proficient in Microsoft Office
  • Schedule management
  • Focused on customer satisfaction
  • Excellent Customer Service Skills
  • Organizational Skills
  • Accounts payable and receivable
  • Promoted from Cashier to Customer Service Representative within a 2 month's time frame.
  • Promoted from Customer Service Rep to Assistant Bookkeeper within a 1 month time frame.
  • Promoted from Administrative Assistant to Credit Analyst within a 3 month time frame.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Received 14 commendations for strong attention to detail, exemplary customer service and team-player attitude.
Credit and Collections Credit Analyst, 08/2017 to Current
EisneramperSan Francisco, CA,
  • Maintained all office files, both electronically and through hard copies.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Responded to requests for immediate office support, such as a data searches, office memo drafts or reference retrievals.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Received and distributed faxes and mail in a timely manner.
  • Communicated with customers via phone and email to obtain payments on outstanding accounts.
  • Tagged, organized and stored physical files.
  • Created PowerPoint presentations used for business development.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Worked closely with both customers and the sales team to reconcile accounts and oversee payment negotiation.
  • Reviewed customer financial data to ascertain the level of risk involved for extending credit.
  • Placed customer accounts on hold when payments were past due.
  • Developed a comprehensive understanding of financial statements, enabling better opportunities to assess risk.
  • Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
  • Gathered information and entered data into computer system.
  • Received and submitted payments and applied amounts to customer balances.
  • Resolved vendor and employee inquiries about invoices and purchases in a timely manner through research.
  • Supported department staff by performing a wide range of clerical and administrative tasks.
  • Reached out to customers to verify information and follow up on issues.
  • Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bookkeeper, 07/2011 to Current
Cornerstone Building BrandsCary, NC,
  • Manages payroll and time and attendance using Kronos system.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Operate computers programmed with accounting software to record, store, and analyze information.
  • Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
  • Match order forms with invoices, and record the necessary information
  • Reviews & reconciles grocery dept.'s receiving logs & verifies with WROP.
  • Reconcile records of bank transactions.
  • Edits schedules for departments.
  • Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
  • Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
  • Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.
  • Keep track of leave time, such as vacation, personal, and sick leave, for employees.
  • Prepare and balance period-end reports, and reconcile issued payrolls to bank statements.
  • Managed cash stock and inventory balances accurately.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Communicates with Loss Prevention to review cameras to solve cash shortage issues.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Corrected payroll transactions by voiding checks and issuing stop payment orders.
  • Processed terminations.
Customer Service, 06/2011 to Current
ShopRite SupermarketCity, STATE,
  • Prevented store losses using awareness, attention to detail and integrity.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Assisted customers with store and product complaints.
  • Processed merchandise returns and exchanges.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Assisted customers in finding out-of-stock items.
  • Has knowledge of the inventory process.
Education and Training
Bachelors of Arts: Political Science, Expected in
CUNY John Jay College of Criminal Justice - New York, NY
Political Science

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Resume Overview

School Attended

  • CUNY John Jay College of Criminal Justice

Job Titles Held:

  • Credit and Collections Credit Analyst
  • Bookkeeper
  • Customer Service


  • Bachelors of Arts

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