Credit And Collections Credit Analyst resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Technologically-savvy bookkeeper and credit analyst with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions. Familiar with some payroll and human resource functions, accounts receivable and payable, and reconcile bank accounts
Skills
Complex problem solving
Strong organizational skills
Handles customer care & inquires
Thrives under pressure
Employee training and development
Time Management
Data Management
Client Communications
Strong communication skills
Energetic work attitude
Proficient in Microsoft Office
Schedule management
Focused on customer satisfaction
Excellent Customer Service Skills
Organizational Skills
Accounts payable and receivable
Accomplishments
Promoted from Cashier to Customer Service Representative within a 2 month's time frame.
Promoted from Customer Service Rep to Assistant Bookkeeper within a 1 month time frame.
Promoted from Administrative Assistant to Credit Analyst within a 3 month time frame.
Increased office organization by developing more efficient filing system and customer database protocols.
Received 14 commendations for strong attention to detail, exemplary customer service and team-player attitude.
Experience
Credit and Collections Credit Analyst, 08/2017 to Current Eisneramper – San Francisco, CA,
Maintained all office files, both electronically and through hard copies.
Verified documents and associated records to catch and resolve discrepancies.
Responded to requests for immediate office support, such as a data searches, office memo drafts or reference retrievals.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Received and distributed faxes and mail in a timely manner.
Communicated with customers via phone and email to obtain payments on outstanding accounts.
Tagged, organized and stored physical files.
Created PowerPoint presentations used for business development.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Worked closely with both customers and the sales team to reconcile accounts and oversee payment negotiation.
Reviewed customer financial data to ascertain the level of risk involved for extending credit.
Placed customer accounts on hold when payments were past due.
Developed a comprehensive understanding of financial statements, enabling better opportunities to assess risk.
Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
Gathered information and entered data into computer system.
Received and submitted payments and applied amounts to customer balances.
Resolved vendor and employee inquiries about invoices and purchases in a timely manner through research.
Supported department staff by performing a wide range of clerical and administrative tasks.
Reached out to customers to verify information and follow up on issues.
Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bookkeeper, 07/2011 to Current Cornerstone Building Brands – Cary, NC,
Manages payroll and time and attendance using Kronos system.
Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
Responded to employee inquiries regarding payroll and timekeeping.
Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
Operate computers programmed with accounting software to record, store, and analyze information.
Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
Match order forms with invoices, and record the necessary information
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