Accomplished management professional with experience addressing various business office needs through file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Diplomatic and professional when communicating with stellar time management and multitasking expertise.
Skills
Organizational Skills
Attention to Detail
Problem Solving
Accounts Receivable
Bill Payment and Record keeping
Record Reconciliation
Customer service expert
Office Management
Accounting Support
Documentation And Control
Work History
10/2017 to Current
Credit AnalystSignature Bank – Melville, NY,
Monitored accounts receivable and billing departments.
Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
Prepared vendor invoices and processed incoming payments.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Reconciled processed work by verifying entries and comparing system reports to balance numbers.
Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Generated invoices upon receipt of billing information and tracked collection progress.
Managed and responded to all correspondence and inquiries from customers and vendors.
Processed nightly bills, checks and vendor payments worth over $150,000, maintaining detailed records and receipts.
Reviewed accounts on monthly basis to assess aging and pursue collection of funds. Decreased Delinquent accounts from 8 % to 2.9 % of sales .
Prepared and mailed invoices to customers, processed payments and documented account updates.
Performed targeted collections on past due accounts aged over 45 days.
Made outbound calls to vendors and customers to discuss and resolve account needs.
Responded to inbound inquiries regarding accounts and payments.
Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Communicated product value, quality and style to educate and entice potential customers.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Provided customer service using extensive knowledge of Ad Specialty Industry.
Created presentations for product selection using ASI software - ESP for procuring best product for customer projects for increasing their brand.
Reviewed customer files on regular basis to make sure receivables were in sound condition.
Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
Contacted customers and requested financial documentation.
Minimized accounts receivable collections and reconciled customer billings and statements.
Placed customer accounts on hold due to past due payments.
Conducted research, gathered information from multiple sources and presented results.
06/2015 to 08/2017
Office ManagerAnalog Devices, Inc. – Norwood, MA,
Collaborated with businesses to drive brand development for internal and external customers.
Managed corporate office over accounting functions of 4 companies which included accounts receivables, accounts payable, payroll and general ledger.
Responsible for day to day postings of Banking credit line for 2 companies.
Integral part in start of 2 new companies in last 7 months.
Implemented new software across the board for order entry, purchasing, payroll, and accounting functions.
Supervised training of all employees on new software.
Updated e-commerce site for increased sales in promotional products.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
06/2006 to 06/2015
Ad Specialty ManagerCharlie's Produce – Missoula, MT,
Set and achieved goals for professional development, including building e-commerce sales for top 2 national accounts. Promotional Products increase between 10-15%.
Placed special merchandise orders for customers.
Integral part of purchasing Promotional Products with large bids even overseas.
Entered data promptly and efficiently with 98% accuracy rate.
Supported over 50 Sales Representatives for research, presentations, bids, pricing and e-commerce sites.
Complex Problem Solver
Represented company at vendor show for largest customer for 6 years.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered constant flow of customer calls with minimal wait times.
Recommended products to customers, thoroughly explaining details.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Communicated with vendors regarding back order availability, future inventory and special orders.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
01/2000 to 06/2006
Operations ManagerWhittington Office Products – City, STATE,
Inventory Control- Managed inventory of Office Products and furniture.
Integral part in start of company from zero sales to $5,000,000.00 in sales when company merged with MYOP in 2006.
Devised processes to boost long-term business success and increase profit levels.
Spearheaded department training for appraisals of new components.
Partnered with vendors and suppliers to effectively manage and budget.
Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Managed purchasing, sales, marketing and customer account operations efficiently.
Trained new employees on proper protocols and customer service standards.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Built loyal account base and long-term business relationships with Key accounts.
Drafted invoices for completed work.
Assisted in recruiting, hiring and training of team members.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Education
Expected in 05/1994
BBA: Business Administration- Marketing Mississippi State University - Starkville, MS GPA:
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