Credit Analyst Resume Example
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CREDIT ANALYST
Summary
A dedicated self-starter with over 11 years experience in the Customer Service and Finance Industry. Reliable compassionate team player with experience in SAP, GetPaid, ADP, Oracle, and Excel. Adaptable; works well in a team as well as individually.
Highlights
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Accomplishments
Data Organization
- Participated in SAP reason code project which resulted in consolidating and eliminating 30 reason codes and stream-lined data reporting for Upper Management.
Process Improvement
- Restructured refund process for Retail Customers which resulted in a more cost-effective service.
Research
- Assisted Management with reduction of potential bad debt write-offs which resulted in savings of $100,000
Multitasking
- Demonstrated proficiency in handling a 15M portfolio as well as other special projects as requested by Management.
Experience
Blitt & Gaines P.C.April 2015 to CurrentCredit Analyst
Phoenix , AZ
Phoenix , AZ
- Managing an A/R portfolio of $45 million.
- Approving credit inquiries up to $150,000.
- Working with SAP order release system while ensuring status is obtained on delinquent receivables.
- Performing tasks related to credit and collections and overall A/R management.
- Identifying delinquency drivers as well as achieving resolution.
- Cash reconciliation of portfolio.
- Identifying process improvements both externally and internally.
- Experienced in managing a high volume of credit inquiries.
- Ensuring optimal cash flow by continued positive contact and relationship building.
- Developing and maintaining positive relationships with internal and external customers.
Guaranty Bancshares, Inc.February 2009 to October 2014Credit Analyst
Mount Pleasant , SC
Mount Pleasant , SC
- Applied company's credit and collection policies, practices, and procedures to the requirements of accounts assigned.
- Reviewed accounts to identify past due customers and to determine proper course of action.
- Planned and maintained a program for the systematic follow up and collection of amounts due.
- Communicated with Customers for up to date payments.
- Worked with Sales Management to establish and monitor credit for marginal risk accounts.
- Contacted appropriate Customers in writing or in person when necessary to correct, prevent, or minimize delinquency.
- Built strong relationships within customer hierarchy to help resolve complex issues.
- Communicated with Key Accounts, Sales Center Managers, and their Associate Management Personnel which may require being restricted to C.O.D.
- Took appropriate action on collection irregularities, adjustments, and customer complaints as deemed necessary.
- Prepared spreadsheets for customers to resolve collection issues.
- Requested or approved reinstatement of credit privilege, when necessary.
- Prepared write-offs, adjustments, and agency claims as needed.
- Provided management with status logs and reports as needed.
- Followed up on bill backs of short payments.
- Maintained file of customer contacts, agreements and documentation.
- Successfully trained new associates in the SAP system, specific customer accounts, as well as office policies and procedures.
- Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying, and scanning documents for inter-departmental use.
Guaranty Bancshares, Inc.January 2006 to February 2009Accounting Assistant
Bryan , TX
Bryan , TX
- Made decisions regarding validity of customer promotion claims.
- Provided support/direction to Field Sales Personnel on how to resolve deductions.
- Reduced and resolved customer deductions for assigned area of responsibility.
- Ensured accurate and timely recognition of trade liabilities and deductions which can be disallowed.
- Ensured controls, activities, and processes associated with these areas are in compliance with the Coca-Cola North America policies and procedures.
- Processed deduction payments in numerous markets.
- Managed accounting operations, accounting close, account reporting, and reconciliations.
First American FinancialDecember 2004 to January 2006Senior Accounting Administrator
Dallas , TX
Dallas , TX
- Matched invoice statements to supporting documentation and distributed accordingly.
- Retrieved documents for chargebacks and invoices from microfiche machine.
- Matched customer deductions and/or customer adjustment requests to promotion check statements.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Recorded claim information received from Management as well as Promotion Financial Specialist into the Deduction Management System.
- Initiated verbal and written communication to Field Sales, Brokers, and Customers.
- Contacted Customers to discuss status of rebilling and reimbursement process to ensure account resolution.
- Updated Customer account and information on a daily basis.
- Coordinated all department functions for a team of 15 employees.
- Participated in special projects as requested.
Education
Houston Community College SystemCity, State
Skills
- 10-Key
- Great Organizational Skills
- Enthusiastic People Person
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Resume Overview
School Attended
- Houston Community College System
Job Titles Held:
- Credit Analyst
- Accounting Assistant
- Senior Accounting Administrator
Degrees
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