Detail-oriented Credit Analyst bringing in-depth knowledge of accounting and business applications. Employs root cause analysis to identify issues and develop process improvements that lead to company-wide savings.
Responsibilities Assist other credit analysts and deduction analysts with anything that they need. Issue credit for returns and shortages as needed. Acquire approvals needed to issue credits by dealing with multiple departments. Resolve ongoing issues that slow the processing of credits. Use Customer service skills to discuss and resolve ongoing issues with debits and credits over 180 days while improving customer relations.
Recover losses from private student loans for client Sallie Mae. Deal with consumers and convince them to settle or start repayment on their defaulted student loans. Discuss the reason for defaulting with consumer to find the problem and try to help find ways to fix the issue and resolve the account. Act as a third party and use customer service skills to present our client and our client's options to the consumer in a way that is compliant with the client's standards. Find consumers by analyzing information presented and finding new methods to search for the consumer. Make and receive calls between 160 and 200 calls a day. Help peers with issues on calls or with accounts, train new hires, and give feedback to management on account issues and compliance issues.
Stock shelves and make sure that store is faced and properly stocked by end of night. Work with team members and managers to fix issues that may occur in a timely fashion. When management is gone be sure employees are on task and completing tasks in a timely fashion.
Enter costs, pay bills, and work on financial analysis within QuickBooks. File invoices and bills along with entering new customers into the system, and balancing the company check book. Monitoring the company's finances including all credit lines. Utilize advertising on the Internet to acquire new jobs and sell equipment. Answer phones , and develop new marketing strategies. While in the field also manage drivers and other laborers and coordinated efforts to complete tasks and finish the job within set time frame.
Credit, Marketing, Ads, Filing, Financial Analysis, Account Receivable/Payable, Office Manager, Customer Service, New Hires, Receptionist, Retail Sales, Inventory, Stocking, Accounting, Collections, Excel, Microsoft Word, Quickbooks Pro, Word, Clients, Credits/Debits, 10 Key, Outlook, Powerpoint
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