credit analyst resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Detail-oriented Credit Analyst bringing in-depth knowledge of accounting and business applications. Employs root cause analysis to identify issues and develop process improvements that lead to company-wide savings.

  • Microsoft Word, Excel, Power Point, Outlook
  • FACS QuickBooks Pro
  • 10 Key
  • Accounting Credits /Debits
  • Customer Service/Collections

  • Superb communication skills
  • Advanced problem solving abilities
  • Critical thinking
  • Business process improvement
  • Reduce overall deductions with team over one million dollars in six month period.
  • Collections2013 (Senior Agent) $338,094: 2012 (Agent/Senior Agent) $383,157: 2011 (Agent) $241,123: Last 6 months of 2010 (Jr. Agent) $57,501
  • Developed business plan to extend life of company six months for Claire Contracting Inc.
  • Develop strategy to save time and money by working with multiple departments within Eaton.
10/2014 to Current Credit Analyst Ibc | Ardmore, OK,

Responsibilities Assist other credit analysts and deduction analysts with anything that they need. Issue credit for returns and shortages as needed. Acquire approvals needed to issue credits by dealing with multiple departments. Resolve ongoing issues that slow the processing of credits. Use Customer service skills to discuss and resolve ongoing issues with debits and credits over 180 days while improving customer relations.

05/2010 to 10/2014 Senior Agent Fedex | Salt Lake City, UT,

Recover losses from private student loans for client Sallie Mae. Deal with consumers and convince them to settle or start repayment on their defaulted student loans. Discuss the reason for defaulting with consumer to find the problem and try to help find ways to fix the issue and resolve the account. Act as a third party and use customer service skills to present our client and our client's options to the consumer in a way that is compliant with the client's standards. Find consumers by analyzing information presented and finding new methods to search for the consumer. Make and receive calls between 160 and 200 calls a day. Help peers with issues on calls or with accounts, train new hires, and give feedback to management on account issues and compliance issues.

01/2009 to 05/2010 Stockperson Nordstrom | Schererville, IN,

Stock shelves and make sure that store is faced and properly stocked by end of night. Work with team members and managers to fix issues that may occur in a timely fashion. When management is gone be sure employees are on task and completing tasks in a timely fashion.

05/1999 to 10/2008 Office Manager State Of Massachusetts | Amherst, MA,

Enter costs, pay bills, and work on financial analysis within QuickBooks. File invoices and bills along with entering new customers into the system, and balancing the company check book. Monitoring the company's finances including all credit lines. Utilize advertising on the Internet to acquire new jobs and sell equipment. Answer phones , and develop new marketing strategies. While in the field also manage drivers and other laborers and coordinated efforts to complete tasks and finish the job within set time frame.

Expected in 2011 Bachelor of Science | Marketing University of Phoenix, Minneapolis, MN GPA:
  • GPA 3.8

Credit, Marketing, Ads, Filing, Financial Analysis, Account Receivable/Payable, Office Manager, Customer Service, New Hires, Receptionist, Retail Sales, Inventory, Stocking, Accounting, Collections, Excel, Microsoft Word, Quickbooks Pro, Word, Clients, Credits/Debits, 10 Key, Outlook, Powerpoint

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Credit Analyst
  • Senior Agent
  • Stockperson
  • Office Manager


  • Bachelor of Science

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