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Creative Services Manager, Creative Designer/ Producer Resume Example

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CREATIVE SERVICES MANAGER, CREATIVE DESIGNER/ PRODUCER
Executive Summary
A seasoned marketing, sales and event professional with 10+ years of experience. Experience emphasis in innovative design, marketing strategies, and B2B/B2C sales. A customer service professional focused on business development, quick to connect with clients and able to consult them to the desired result.
Qualifications
  • Consultant for clients producing projects that exceeded expectations while maintaining budget and internal profitability.      
  • Proactively connects with others, builds and leverages relationships to accomplish goals.
  • Collaborative thinker, intuitively understands team cohesion and dynamics.
  • Confident and persuasive in guiding the sales process.
  • Flexible and adaptable; quickly able to switch strategies.
  • Engaging, stimulating communicator.
  • Strong sense of urgency and drive to get things done. 
  • A self-starter, skillful at training and developing others.
  • A confident doer and decision-maker that delegates details when necessary.
  • Clear communicator with the ability to quickly implement solutions. 
Professional Experience
03/2013 to 07/2016
Creative Services Manager, Creative Designer/ ProducerAdp - Beverly Hills , CA
  • Exceeded profit goals by 152% in 2015.
  • Supported creative sales, frequently winning business over competitors and building client relationships to grow revenue potential.
  • Oversaw 14 independent teams, working in a collaborative environment to ensure meeting client's needs.
  • Primary project manager on accounts from initial client consultation to proposal development through to project installation and execution.
  • Skilled presenter with effective storytelling skills, able to engage clients.
  • Powerful contract negotiator, adept at leveraging relationships on clients behalf.
  • Deep knowledge of the event industry with wide breadth of hottest and newest trends. Able to leverage knowledge to offer solutions within the scope of clients directive.
  • Create, design and present highly detailed proposals to fortune 500 clients, ensuring that all corporate requirements and standards are met and within their financial budget.
06/2010 to 03/2013
Senior Account ManagerAdp - Buffalo , NY
  • Managed large scale, high-level conferences as local expert for clients.
  • An asset during site inspections, painting the picture, honing in on venue selection and building a rapport with clients.
  • Responsible for all elements of program development, worked to close client contracts, negotiate pricing, and create proposals.
  • Responsible for program execution and logistics, including supplier selection, event design and production,  hotel contract negotiation and management, and conference AV/ production.
  • Worked successfully in a team environment, delegating tasks internally while maintaining the primary leadership role with client.
  • Consulted with clients to create conferences and events based on their vision and direction.  Worked to create continuity throughout programs.
  • Top producer in 2012 with 95% client satisfaction rate.
06/2006 to 06/2010
Senior Account ManagerDestination Services - City , STATE
  • Responsible for program development, project planning, management, operations, and client satisfaction in the execution of large scale events, transportation movements, team-building and activities.
  • Engaged clients, interpreting their goals to facilitate event and conference logistics.
  • Exceptional communication skills, adept at analyzing a group profile and providing concise direction, creative solutions and logistical plans to clients.
  • Liaison to sales team, assisting with development of creative, high-impact proposals meeting client expectations and budget parameters in Conferences, and Client Sites.
  • Operated upwards of $1.5 Million dollars in annually with above average profit, approximately 25-40 programs per year
  • Top producer in 2009 operating $2.1 million dollars in revenue.
  • Increased internal profit margins, up selling programs and growing totalrevenue.
Skills
  • Fluent in Microsoft Office including Outlook, PowerPoint, Word, and Excel.
  • Strong creative copy writer, descriptive writer with emotional story telling skills.
  • Powerful public speaker with impressive presentation skills, able to engage audience to create productive dialogue.
  • Sales style allows for easy connection with clients.
  • Fluent in diagram programs Meeting Matrix, Room Viewer and Social Tables.
  • Adept problem solver, identify potential risks in advance and develop back up plans to avoid unnecessary challenges.
  • Calm under pressure, able to effectively communicate with clients during moments for high-stress. 
  • Self starting, multitask-er, able to manage multiple accounts at one time.
Affiliations, Accolades & Awards

International Live Events Association (ILEA) Member since 2014

International Live Events Association (ILEA) Board Member; Current VP, Communications

ILEA 2016 ESPRIT Nominee - Best ILEA Event Volunteer Collaboration

ILEA 2015 ESPRIT Nominee - Best Corporate Event (Over $150,000)

Internal Award 2015: Hello! Florida Most Innovative Client Engagement Winner

Internal Award 2014: Hello! Florida Program of the Year Nominee

Completed SalesSHIFT Training, 2015 

Colorado Meetings and Events Hall of Fame; Up and Coming Meeting Professional 2011

Education
2006
Bachelor of Arts: CommunicationUniversity of Colorado - City, State
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Resume Overview

School Attended

  • University of Colorado

Job Titles Held:

  • Creative Services Manager, Creative Designer/ Producer
  • Senior Account Manager

Degrees

  • Bachelor of Arts : Communication

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