Creative Services Manager, Creative Designer/ Producer Resume Example Hello! Florida

CREATIVE SERVICES MANAGER, CREATIVE DESIGNER/ PRODUCER

Executive Summary

A seasoned marketing, sales and event professional with 10+ years of experience. Experience emphasis in innovative design, marketing strategies, and B2B/B2C sales. A customer service professional focused on business development, quick to connect with clients and able to consult them to the desired result.

Qualifications

Consultant for clients producing projects that exceeded expectations while maintaining budget and internal profitability.
Proactively connects with others, builds and leverages relationships to accomplish goals.
Collaborative thinker, intuitively understands team cohesion and dynamics.
Confident and persuasive in guiding the sales process.
Flexible and adaptable; quickly able to switch strategies.
Engaging, stimulating communicator.
Strong sense of urgency and drive to get things done.
A self-starter, skillful at training and developing others.
A confident doer and decision-maker that delegates details when necessary.
Clear communicator with the ability to quickly implement solutions.

Professional Experience

03/2013 to 07/2016

Creative Services Manager, Creative Designer/ Producer Hello! Florida － Orlando, FL

Exceeded profit goals by 152% in 2015.
Supported creative sales, frequently winning business over competitors and building client relationships to grow revenue potential.
Oversaw 14 independent teams, working in a collaborative environment to ensure meeting client's needs.
Primary project manager on accounts from initial client consultation to proposal development through to project installation and execution.
Skilled presenter with effective storytelling skills, able to engage clients.
Powerful contract negotiator, adept at leveraging relationships on clients behalf.
Deep knowledge of the event industry with wide breadth of hottest and newest trends. Able to leverage knowledge to offer solutions within the scope of clients directive.
Create, design and present highly detailed proposals to fortune 500 clients, ensuring that all corporate requirements and standards are met and within their financial budget.

06/2010 to 03/2013

Senior Account Manager GEP Washington － Washington, DC

Managed large scale, high-level conferences as local expert for clients.
An asset during site inspections, painting the picture, honing in on venue selection and building a rapport with clients.
Responsible for all elements of program development, worked to close client contracts, negotiate pricing, and create proposals.
Responsible for program execution and logistics, including supplier selection, event design and production, hotel contract negotiation and management, and conference AV/ production.
Worked successfully in a team environment, delegating tasks internally while maintaining the primary leadership role with client.
Consulted with clients to create conferences and events based on their vision and direction. Worked to create continuity throughout programs.
Top producer in 2012 with 95% client satisfaction rate.

06/2006 to 06/2010

Senior Account Manager Destination Services － Denver, CO

Responsible for program development, project planning, management, operations, and client satisfaction in the execution of large scale events, transportation movements, team-building and activities.
Engaged clients, interpreting their goals to facilitate event and conference logistics.
Exceptional communication skills, adept at analyzing a group profile and providing concise direction, creative solutions and logistical plans to clients.
Liaison to sales team, assisting with development of creative, high-impact proposals meeting client expectations and budget parameters in Conferences, and Client Sites.
Operated upwards of $1.5 Million dollars in annually with above average profit, approximately 25-40 programs per year
Top producer in 2009 operating $2.1 million dollars in revenue.
Increased internal profit margins, up selling programs and growing total revenue.

Skills

Fluent in Microsoft Office including Outlook, PowerPoint, Word, and Excel.
Strong creative copy writer, descriptive writer with emotional story telling skills.
Powerful public speaker with impressive presentation skills, able to engage audience to create productive dialogue.
Sales style allows for easy connection with clients.

Fluent in diagram programs Meeting Matrix, Room Viewer and Social Tables.
Adept problem solver, identify potential risks in advance and develop back up plans to avoid unnecessary challenges.
Calm under pressure, able to effectively communicate with clients during moments for high-stress.
Self starting, multitask-er, able to manage multiple accounts at one time.

Affiliations, Accolades & Awards

International Live Events Association (ILEA) Member since 2014

International Live Events Association (ILEA) Board Member; Current VP, Communications

ILEA 2016 ESPRIT Nominee - Best ILEA Event Volunteer Collaboration

ILEA 2015 ESPRIT Nominee - Best Corporate Event (Over $150,000)

Internal Award 2015: Hello! Florida Most Innovative Client Engagement Winner

Internal Award 2014: Hello! Florida Program of the Year Nominee

Completed SalesSHIFT Training, 2015

Colorado Meetings and Events Hall of Fame; Up and Coming Meeting Professional 2011

Education

2006

Bachelor of Arts: Communication University of Colorado － Boulder, CO

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Creative Services Manager, Creative Designer/ Producer Resume Example

Resume Score: 100%