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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Seeking a company where highly dependable person can feel at home. I enjoy being part of a team , as well as being effective working independently . I am a fast learner and thrive in a fast pace environment. I can handle tasks with a sense of urgency and importance, while being reliable and trust worthy.

Skills
  • Microsoft Office, Adobe Acrobat, Paperport, Aprima,Centricity
  • Proficient in typing and 10 key
  • Inbound and outbound calls experience as well as fax and email correspondence
  • Professional telephone demeanor
  • Good listening skills
  • Eclinical Works
  • Paperport
  • Dynamics 365
  • Microsoft Teams
  • Genesys Cloud
Education
Rowlett High School Rowlett, TX Expected in High School Diploma : - GPA :
Work History
Access Healthcare Physicians, Llc - Covid 19 Customer Service Representative Remote
Hudson, FL, 02/2021 - 07/2021
  • Covid 19 Customer Service representative , call center environment . I received phone calls from clients calling the call center .
  • The call volume helped me with learning new skills in a call center setting .
  • Given feedback from our direct Supervisor using Microsoft Team when needed .
  • Worked in a quiet at home environment with little to no distractions .
Doctor's Of Internal Medicine Office - Front Desk Receptionist
City, STATE, 06/2019 - 10/2020
  • Assisted patients needing to make appointments
  • Check in duties , and new patient registration
  • Daily opened the mail for the office and handled mail to correct personnel
  • Worked for each providers including 5 doctors, 2 PA's , 3 NP's and scheduled for each of our providers
  • Scanned in documents such as New Patient Registration forms, and results such as lab results or diagnosis letters we received in office
  • Collect payments over the phone
  • Reviewed New Patient Registration forms and entered them in the computer system once received
  • Since Covid started took temperatures for most of the staff , and sanitized work desk area.
  • Updated patient insurance information and sent it to the insurance verification department for verification.
Holiner Psychiatric Group - Medical Records Clerk and Receptionist
City, STATE, 04/2008 - 06/2019

As a Medical Records Clerk and ending as a Check out Receptionist for a high volume psychiatric practice, I had a variety of responsibilities.

The following duties applied to my position as a Receptionist:

  • Answered multiple phone lines
  • Checked patients in and out and scheduled them for follow-up appointments
  • Took messages and distributed them as needed
  • Track prescription requests for patients
  • Called and rescheduled patients who missed their scheduled appointments
  • Reviewed patient registration forms for completion
  • Scanned and attached paperwork to the appropriate patient accounts
  • Updated patient information as needed (address changes, updated phone numbers and new insurance)
  • Escorted patients to ER or Green Oaks Hospital for inpatient psychiatric care
  • The following duties applied to my position as a Medical Records Clerk:
  • Took complete and accurate messages from the prescription refill voice mail line and sent messages to the designated staff members
  • Periodically checked multiple fax machines throughout the office and distributed incoming correspondence
  • Performed and ordered urine drug screens in the office on behalf of clinical staff for patients as needed for medical compliance
  • Worked with a third party company in order to process and complete medical records requests for patients as needed
  • Metered and handled all outgoing mail for the office daily

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Resume Overview

School Attended

  • Rowlett High School

Job Titles Held:

  • Covid 19 Customer Service Representative Remote
  • Front Desk Receptionist
  • Medical Records Clerk and Receptionist

Degrees

  • High School Diploma

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