Seeking a company where highly dependable person can feel at home. I enjoy being part of a team , as well as being effective working independently . I am a fast learner and thrive in a fast pace environment. I can handle tasks with a sense of urgency and importance, while being reliable and trust worthy.
- Microsoft Office, Adobe Acrobat, Paperport, Aprima,Centricity
- Proficient in typing and 10 key
- Inbound and outbound calls experience as well as fax and email correspondence
- Professional telephone demeanor
- Good listening skills
- Eclinical Works
- Paperport
- Dynamics 365
- Microsoft Teams
- Genesys Cloud
Hudson, FL, 02/2021 - 07/2021
- Covid 19 Customer Service representative , call center environment . I received phone calls from clients calling the call center .
- The call volume helped me with learning new skills in a call center setting .
- Given feedback from our direct Supervisor using Microsoft Team when needed .
- Worked in a quiet at home environment with little to no distractions .
City, STATE, 06/2019 - 10/2020
- Assisted patients needing to make appointments
- Check in duties , and new patient registration
- Daily opened the mail for the office and handled mail to correct personnel
- Worked for each providers including 5 doctors, 2 PA's , 3 NP's and scheduled for each of our providers
- Scanned in documents such as New Patient Registration forms, and results such as lab results or diagnosis letters we received in office
- Collect payments over the phone
- Reviewed New Patient Registration forms and entered them in the computer system once received
- Since Covid started took temperatures for most of the staff , and sanitized work desk area.
- Updated patient insurance information and sent it to the insurance verification department for verification.
City, STATE, 04/2008 - 06/2019
As a Medical Records Clerk and ending as a Check out Receptionist for a high volume psychiatric practice, I had a variety of responsibilities.
The following duties applied to my position as a Receptionist:
- Answered multiple phone lines
- Checked patients in and out and scheduled them for follow-up appointments
- Took messages and distributed them as needed
- Track prescription requests for patients
- Called and rescheduled patients who missed their scheduled appointments
- Reviewed patient registration forms for completion
- Scanned and attached paperwork to the appropriate patient accounts
- Updated patient information as needed (address changes, updated phone numbers and new insurance)
- Escorted patients to ER or Green Oaks Hospital for inpatient psychiatric care
- The following duties applied to my position as a Medical Records Clerk:
- Took complete and accurate messages from the prescription refill voice mail line and sent messages to the designated staff members
- Periodically checked multiple fax machines throughout the office and distributed incoming correspondence
- Performed and ordered urine drug screens in the office on behalf of clinical staff for patients as needed for medical compliance
- Worked with a third party company in order to process and complete medical records requests for patients as needed
- Metered and handled all outgoing mail for the office daily
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School Attended
- Rowlett High School
Job Titles Held:
- Covid 19 Customer Service Representative Remote
- Front Desk Receptionist
- Medical Records Clerk and Receptionist
Degrees
- High School Diploma
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