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Court Appointed Special Advocate Resume Example

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COURT APPOINTED SPECIAL ADVOCATE
Summary

Dedicated Court Clerk with over 33 years' experience in case management for criminal, civil and traffic courts from initial filing to final disposition. Skilled in case processing, scheduling, records maintenance and providing courtroom support. Excellent work ethic and communication skills. Astute Court Clerk competent with researching information, locating files and obtaining copies of records for the public. Offering [36] years' experience and exceptional customer service skills. Responsible Court Clerk successful at managing multiple projects while delivering quality service. Adept at performing court filings, answering phones and recording court proceedings with Office equipment. Talented case administrator and team leader offering 33 years of success in Court and administrative environments. Strategic thinker with communication proficiency. Offers proven ability to build effective teams and projects. Committed to identifying and leveraging opportunities for growth.

Skills
  • Case records review
  • Well-trained in microsoft word, Email Communication
  • Interview skills
  • Information discretion techniques
  • Schedule and calendar management
  • Customer satisfaction
  • Verbal and writing communication
  • Database management
  • Processing mail
  • Mail sorting
  • Quality control
  • Handling payments
  • Peer relationships
  • Administrative tasks
  • Scheduling and calendar management
  • Professional and mature
  • Team collaboration
  • Document editing
  • Scanning and copying
  • Customer service
  • Database entry
Experience
Court Appointed Special Advocate
Waxahachie, TXCASA /Jun 2020 to Current
  • Interviewed client, parents, foster parents, school officials and other related parties to fully understand child's individual needs.
  • Verified and authenticated validity and admissibility of evidence, preserving integrity for court hearings.
  • Reviewed all available documentation for client to deliver best possible advocacy.
  • Represented neglected and abused children in courtroom in front of judges, answering questions as needed.
  • Maintained adequate unit supplies to meet expected patient demands.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Case Manager
Plano, TXUnited States Bankruptcy Court/Jul 1986 to Apr 2019
  • Cultivated lasting relationship with various personnel, including bankruptcy attorneys, trustees and bankruptcy court staff.
  • Recorded court proceedings using court recording device and prepared accurate minutes for court hearings and trials.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Tracked exhibits admitted during court hearings and updated documentation.
  • Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
  • Wrote error-free and professional correspondence on behalf of court system.
  • Examined legal documents and assured adherence to laws and court procedures.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated case files.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new customer service ideas .
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
Historian/Mom
DeSoto, TXJack and Jill of America Inc./Jan 2007 to May 2009
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Developed and implemented activities and special events.
  • Maintained up-to-date and accurate program files and records.
  • Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.
Clerk
Mobile, ALCity of Mobile Alabama/Mar 1984 to Apr 1985
  • Assisted with payment processing and investigating variances in cash amounts.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Answered multi-line telephone and routed calls across City Hall-person exchange.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Observed all deadlines, enabling timely completion of tasks.
Education and Training
Some College (No Degree): Communication/JournalismTexas Southern UniversityHouston, TX
Some College (No Degree): Business CommunicationsCoastal Training InstituteMobile, Alabama
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Resume Overview

Companies Worked For:

  • CASA
  • United States Bankruptcy Court
  • Jack and Jill of America Inc.
  • City of Mobile Alabama

School Attended

  • Texas Southern University
  • Coastal Training Institute

Job Titles Held:

  • Court Appointed Special Advocate
  • Case Manager
  • Historian/Mom
  • Clerk

Degrees

  • Some College (No Degree) : Communication/Journalism
    Some College (No Degree) : Business Communications

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