LiveCareer-Resume

costumer service representative resume example with 6+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Service-focused Healthcare professional offering excellent patient-care and charting skills. Talented at attending to patients in diverse healthcare settings.

Skills
  • Customer Data Confidentiality
  • Customer Service
  • Responding to Difficult Customers
  • De-escalation Techniques
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Computer Proficiency
  • Patient and Empathetic
  • MS Office
Work History
09/2019 to Current Costumer Service Representative Benchmark Senior Living | Bedford, NH,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
01/2017 to 12/2019 Resident Care Specialist North Country Academy | Naperville, IL,
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Monitored and assisted residents through individual service plans.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
01/2017 to 08/2017 Assistant Teacher Amita Health | Stevens Point, WI,


  • Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Assisted students with various needs from putting on coats to go outside to reviewing homework assignments.
01/2015 to 03/2017 Resident Assistant Sienna Meadows | City, STATE,
  • Caring for residents in memory care home, assisting with cares, bathing, feeding, med passing, documenting, cooking, and house keeping.
  • Helping residents feel right at home.
  • Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
  • Assisted residents with daily dental and mouth care, bath functions and hair care.
  • Assisted residents in preparing for activity and social programs.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted disabled clients to support independence and well-being.
  • Responded to room transfers, incident reports and maintenance requests.
  • Administered medication as directed by physician.
  • Attended, participated and contributed to monthly staff meetings addressing resident needs.
Education
Expected in No Degree | Cosmetology Regency Beauty Institute, Madison, WI, GPA:
Expected in | , , GPA:
Expected in 06/2011 High School Diploma | Stoughton High School, Stoughton, WI, GPA:

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Resume Overview

School Attended

  • Regency Beauty Institute
  • Stoughton High School

Job Titles Held:

  • Costumer Service Representative
  • Resident Care Specialist
  • Assistant Teacher
  • Resident Assistant

Degrees

  • No Degree
  • High School Diploma

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