LiveCareer-Resume

costumer service representative resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Links
  • www.mycolormate.com
Professional Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.

Skills
  • Verbal and Written Communication
  • Customer Retention Strategies
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Proficiency in Microsoft Office and G Suite
  • Computer Proficiency
  • Strong Analytical and Problem Solving Skills
  • Establishing and Maintaining Customer Relationships
Work History
03/2010 to Current Costumer Service Representative Jpl Creative | Baltimore, MD,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer adjustments to maintain financial accounts.
  • Recommended products to customers, thoroughly explaining details.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained up-to-date knowledge of product and service changes.
09/2021 to Current Art Director Blackberry Farm | Walland, TN,
  • Inspired students and assisted in developing creativity and self-expression through various art forms and media.
  • Documented student work in order to exhibit and celebrate learning process of each child.
  • Achieved student participation through relevant and real-life experiences to maintain student interest and stimulate student creativity.
  • Developed appropriate curricula dependent on age group and education level.
  • Taught classes on painting, collage, and color theory.
  • Created dynamic group projects to teach collaboration and teamwork.
  • Held high approval rating and maintained customer loyalty with top-notch service.
  • Contributed to creative process through original ideas and inspiration.
01/2020 to 09/2021 Art Instructor Blackberry Farm | Cashiers, NC,
  • Contributed to positive academic and social tone of school by demonstrating professionalism and enthusiasm for academic community.
  • Prepared and gathered materials for detailed lesson plans.
  • Documented student attendance and progress against goals.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Set reasonable performance and learning goals for students to strive for and achieve.
  • Created dynamic group projects to teach collaboration and teamwork.
  • Taught classes on variety of topics, including painting, collage, color theory, art installation, earthworks, basic drawing, portraiture and figure drawing, organizing and writing original lesson plans for each class.
08/2020 to 06/2021 Art/Behavioral Therapist Blackberry Farm | Maryville, TN,
  • Implemented behavioral intervention plans created by supervisors and teachers.
  • Designed visual models meeting both aesthetic and technical criteria.
  • Planned and facilitated needs-based professional learning tools, resources and educational materials to enhance teaching skills.
  • Created and implemented department support framework to address strategic goals.
  • Collected session data to prepare materials on adaptation plan.
  • Motivated students to reach their goals and supported each through difficult situations and transitions.
  • Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
  • Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
  • Modified behavioral disorders caused by delayed or hindered development to help patients better integrate with peer groups and succeed in social and educational environments.
  • Contributed to treatment success by offering feedback and guiding patients through exercises.
09/2019 to 01/2020 Art Instructor Manchester Public Schools | Manchester, CT,
  • Facilitated group sessions and provided one-on-one support.
  • Assisted students in coming up with and executing detailed final projects for exhibition.
  • Developed lesson plans surrounding various types of art, history and culture.
  • Planned and executed activities to promote painting, drawing and color theory development.
08/2018 to 06/2019 Art Instructor Blackberry Farm | Louisville, TN,
  • Created immersive activities and utilized different art methods to enhance instruction
  • Provided continuous evaluation of program operations as compared with established mission and set parameters
  • Employed art techniques to encourage student learning and build community within classroom
  • Taught drawing , painting and color theory to diverse class of 30 students
  • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability
  • Developed and maintained effective frameworks, standards and requirements
  • Facilitated group sessions and provided one-on-one support.
  • Developed lesson plans surrounding various types of art, history and culture.
08/2016 to 03/2017 Art Teacher Facebook | San Francisco, CA,
  • Taught students basic steps of color theory, fundamentals in drawing, watercolor and how to participate in group projects
  • Created new lesson plans based on course objectives
  • Developed activities and to diversify instruction
09/2015 to 05/2016 Art Instructor Dimia | City, STATE,
  • Planned in-school and external student exhibitions
  • Developed lesson plans surrounding various types of art, history and culture
  • Maintained daily student records and evaluated student progress
  • Prepared and gathered materials for detailed lesson plans
  • Assisted First grade students in coming up with and executing detailed final projects for exhibition
  • Developed program to work with students and increase interest in higher learning
  • Consistently received positive teacher evaluations from students
03/2013 to 03/2015 Product Designer Maxius Beauty | City, STATE,
  • Brainstormed with peers and other members of design team to determine enhancements and product features.
  • Suggested enhancements to product design that would improve user experience.
  • Converted project specifications into drawings and other materials that would be used to create product.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
Expected in 12/2021 to to Master of Arts | Painting and Drawing Academy of Art University, San Francisco, CA GPA:
Expected in 2005 to to Bachelor of Arts | Ershad Univeritys, International School, GPA:

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Resume Overview

School Attended

  • Academy of Art University
  • Ershad Univeritys

Job Titles Held:

  • Costumer Service Representative
  • Art Director
  • Art Instructor
  • Art/Behavioral Therapist
  • Art Instructor
  • Art Instructor
  • Art Teacher
  • Art Instructor
  • Product Designer

Degrees

  • Master of Arts
  • Bachelor of Arts

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