LiveCareer-Resume

costumer service representative resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Experienced teacher skilled at providing expert care for children between ages 6 weeks and 13 years . Knowledgeable about managing school schedules, extracurricular activities and entertainment to achieve optimal balance. Maintained parent objectives while being compassionate and caring with all children.

Skills
  • Server deployment
  • Client-focused service
  • Career development
  • Organizational management principles
  • Emergent curriculum
  • Teaching, tutoring and counseling
  • Tutoring and after school help
  • Discovery education familiarity
  • Effectively work with parents
  • Curriculum development
  • Special needs students
  • Creative lesson plan development
  • Behavior modification
  • Interactive teaching/learning
  • CPR/First-aid certified
  • Classroom management
  • Critical thinker
  • Active listening
Experience
Costumer Service Representative , 11/2020 to Current
OhioguidestoneSandusky, OH,
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Operated cash register, collected payments and provided accurate change.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Processed orders through online program and got items ready for curbside pick up and or packed them for shipping.
Teacher , 10/2016 to 06/2020
Fogo De ChaoOrlando, FL,
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
  • Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Assisted in development screenings to measure students' motor, language, and emotional skills.
  • Attended in-services, workshops and seminars.
  • Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Supervised many students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
Hostess , 03/2020 to 05/2020
Life Care Centers Of AmericaLittleton, MA,
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Notified servers after seating parties in section for prompt service.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Helped to plan and execute parties for more than 4 guests, including coordinating menus and preparing tables.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide establishment information and take party reservations.
Waitress, 08/2018 to 12/2019
Slyce Coal Fired Pizza CompanyCity, STATE,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Increased sales of high margin menu items through effective upselling.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
Education and Training
Bachelor of Arts: Elementary Education, Expected in 05/2022
Purdue University - West Lafayette, IN
GPA:
High School Diploma: , Expected in 05/2016
Wauconda High School - Wauconda, IL
GPA:

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Resume Overview

School Attended

  • Purdue University
  • Wauconda High School

Job Titles Held:

  • Costumer Service Representative
  • Teacher
  • Hostess
  • Waitress

Degrees

  • Bachelor of Arts
  • High School Diploma

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