Costumer Service Representative resume example with 1+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Hardworking Customer Service Representative with five years of experience working with Providing costumer service . Trained in project and time management with extensive knowledge of costumer care and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Skills
Complaint resolution
Credit card processing
Sales expertise
Order fulfillment
Retail store support
Professional telephone demeanor
Shipping procedures understanding
Good listening skills
Training development aptitude
Account management
Multi-line phone talent
Key holder experience
Creative problem solving
Receiving support
Service standard compliance
Administrative support
Stocking and replenishing
Money handling abilities
Recordkeeping strengths
Stock management
Warehousing functions
Staff education and training
Medical terminology knowledge
Strategic sales knowledge
Retail materials management
Technical Support
Key stakeholder relationship building
Work History
02/2020 to 05/2020
Costumer Service Representative MissionSide – City, STATE,
Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
Answered constant flow of customer calls with up to Number calls in queue per minute.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
08/2019 to 01/2020
Costumer Device Representative Inovalon – City, STATE,
Performed timely and cost-effective project management through Task and Task.
Acquired Number new customers, generating Number% of team revenue.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Contacted customers and prospects to generate new business for Type projects to achieve company goals.
Researched potential clients and markets to prepare for appointments.
Resolved all issues efficiently and enhanced customer satisfaction ratings from Number% to Number% in Timeframe.
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings Number%.
07/2018 to 08/2019
Costumer Service Manager Walmart Super Center – City, STATE,
Exceeded team goals and collaborated with staff members
to implement customer service initiatives.
Exceeded team goals and collaborated with staff members
to implement customer service initiatives.
Exceeded team goals and collaborated with staff members
to implement customer service initiatives.
Exceeded team goals and collaborated with staff members
to implement customer service initiatives.
Exceeded team goals and collaborated with staff members
to implement customer service initiatives.
Exceeded team goals and collaborated with staff members
to implement customer service initiatives.
Exceeded team goals and collaborated with staff members
to implement customer service initiatives.
Exceeded team goals and collaborated with staff members
to implement customer service initiatives.
Exceeded team goals and collaborated with staff members
to implement customer service initiatives.
Exceeded team goals and collaborated with staff members
to implement customer service initiatives.
Exceeded team goals and collaborated with staff members
to implement customer service initiatives.
Exceeded team goals and collaborated with staff members
to implement customer service initiatives.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Produced regular Type and Type reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
Achieved substantial Result by using market expertise and business knowledge to make proactive decisions.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Boosted team productivity and efficiency by leveraging top-notch Skill and Skill abilities.
Shouldered management responsibilities during absence of manager.
Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
Collaborated in professional team to solve Type issues, leading to Result.
Created internal control of day-to-day transactions and punctually opened and closed business.
Aligned team actions with company policies and industry standards.
Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
Networked and built strong presence with peers to facilitate Action.
Regulated service delivery to keep operations efficient and in line with budget requirements.
Achieved each target benchmark in Type and Type areas within first year.
Assisted established management staff with operational oversight, business development and process improvement strategies.
Responded to customer concerns swiftly to maintain satisfaction.
Selected as member of Type committee for Skill and Skill, conducting Action.
Resolved escalated concerns using professionalism and understanding of all facets of issue.
Explained services and products to customers in friendly and engaging way.
Planned and implemented team projects to accomplish objectives.
Forecasted business needs and scheduled employees to meet expected demands.
Reviewed financial accounts for accuracy and resolved discrepancies.
Education
Expected in 05/2016
High School Diploma : Criminal Justice Antioch High School - 1900 Hobson Pike , GPA:
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