LiveCareer-Resume

Costumer Service Representative resume example with 1+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Hardworking Customer Service Representative with five years of experience working with Providing costumer service . Trained in project and time management with extensive knowledge of costumer care and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills
  • Complaint resolution
  • Credit card processing
  • Sales expertise
  • Order fulfillment
  • Retail store support
  • Professional telephone demeanor
  • Shipping procedures understanding
  • Good listening skills
  • Training development aptitude
  • Account management
  • Multi-line phone talent
  • Key holder experience
  • Creative problem solving
  • Receiving support
  • Service standard compliance
  • Administrative support
  • Stocking and replenishing
  • Money handling abilities
  • Recordkeeping strengths
  • Stock management
  • Warehousing functions
  • Staff education and training
  • Medical terminology knowledge
  • Strategic sales knowledge
  • Retail materials management
  • Technical Support
  • Key stakeholder relationship building
Work History
02/2020 to 05/2020
Costumer Service Representative MissionSide City, STATE,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
08/2019 to 01/2020
Costumer Device Representative Inovalon City, STATE,
  • Performed timely and cost-effective project management through Task and Task.
  • Acquired Number new customers, generating Number% of team revenue.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Contacted customers and prospects to generate new business for Type projects to achieve company goals.
  • Researched potential clients and markets to prepare for appointments.
  • Resolved all issues efficiently and enhanced customer satisfaction ratings from Number% to Number% in Timeframe.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings Number%.
07/2018 to 08/2019
Costumer Service Manager Walmart Super Center City, STATE,
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Produced regular Type and Type reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Achieved substantial Result by using market expertise and business knowledge to make proactive decisions.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Boosted team productivity and efficiency by leveraging top-notch Skill and Skill abilities.
  • Shouldered management responsibilities during absence of manager.
  • Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
  • Collaborated in professional team to solve Type issues, leading to Result.
  • Created internal control of day-to-day transactions and punctually opened and closed business.
  • Aligned team actions with company policies and industry standards.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
  • Networked and built strong presence with peers to facilitate Action.
  • Regulated service delivery to keep operations efficient and in line with budget requirements.
  • Achieved each target benchmark in Type and Type areas within first year.
  • Assisted established management staff with operational oversight, business development and process improvement strategies.
  • Responded to customer concerns swiftly to maintain satisfaction.
  • Selected as member of Type committee for Skill and Skill, conducting Action.
  • Resolved escalated concerns using professionalism and understanding of all facets of issue.
  • Explained services and products to customers in friendly and engaging way.
  • Planned and implemented team projects to accomplish objectives.
  • Forecasted business needs and scheduled employees to meet expected demands.
  • Reviewed financial accounts for accuracy and resolved discrepancies.
Education
Expected in 05/2016
High School Diploma : Criminal Justice
Antioch High School - 1900 Hobson Pike ,
GPA:

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Resume Overview

School Attended

  • Antioch High School

Job Titles Held:

  • Costumer Service Representative
  • Costumer Device Representative
  • Costumer Service Manager

Degrees

  • High School Diploma

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