Costumer Service Representative Resume Example Company Name

COSTUMER SERVICE REPRESENTATIVE

Summary

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Bilingual with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings.

Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments.

Dedicated Food Server/Cashier, skilled in memorizing menus and promoting customer loyalty. Resourceful individual providing customers with pleasant dining experience and quality food service. Proficient in itemizing orders and preparing accurate checks, assisting guests in menu selections and resolving common customer issues. Commended for excellent multitasking abilities and happy, patient demeanor.

Skills

Credit card payment processing
Problem-solving abilities
High-energy attitude
Call center experience
Store maintenance

Product organization
In-store support
Bilingual English/Spanish
Organization
Communications

Experience

03/2020 to 05/2020

Costumer Service Representative Company Name － City, State

Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to determine best methods to resolve service and billing issues.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Reviewed account and service histories to identify trends and issues.
Evaluated customer account information to assess current issues and determine potential solutions.

09/2019 to 03/2020

CashierCompany Name － City, State

Operated cash register, collected payments and provided accurate change.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Processed customer payments quickly and returned exact change and receipts.
Resolved issues with cash registers, card scanners and printers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Collaborated with team to deliver timely service of items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

03/2019 to 09/2019

Kitchen HelperCompany Name － City, State

Unboxed, stored and organized incoming kitchen supplies with every delivery.
Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
Maintained clean and well-organized kitchen areas to promote efficiency.
Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Developed great team spirit with other personnel by pitching in and helping with task completion.
Followed recipes to maintain restaurant standards and satisfy customers.
Chopped, diced and sliced ingredients for salads, stir-fries and other dishes.
Collaborated with team to deliver timely service of items.
Kept stations stocked and ready for use to maximize productivity.
Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.

08/2018 to 03/2019

Food Server/CashierCompany Name － City, State

Processed all sales transactions accurately and promptly to prevent long customer wait times.
Learned roles of other departments to provide coverage and keep store operational.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Resolved issues with cash registers, card scanners and printers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Operated cash register, collected payments and provided accurate change.
Processed customer payments quickly and returned exact change and receipts.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Education and Training

05/2019

High School DiplomaMidway High School － City, State

Associate of ScienceMcLennan Community College － City, State

Resume Overview

School Attended

Midway High School
McLennan Community College

Job Titles Held:

Costumer Service Representative
Cashier
Kitchen Helper
Food Server/Cashier

Degrees

High School Diploma
Associate of Science

Costumer Service Representative Resume Example

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