costumer service agent resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Proficient with superior work ethic. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Administrative support
  • Documentation and reporting
  • Conflict Resolution
  • Customer Relations
  • Exemplary work ethic
  • Report preparation
  • Professional demeanor
  • Planned, identified, communicated, and delegated appropriate responsibilities and practices to ensure smooth flow of operations.
  • Account management
Work History
Costumer Service Agent, 01/2011 - 02/2012
Allina Health Systems Owatonna, MN,
  • Disseminates all inquiries regarding service center operations, vendor service, and general information related to contact activities.
  • Collects appropriate service information in order to dispatch calls to appropriate technician.
  • Created service requests from telephone calls, emails, voice mails, or service requester documents.
  • Provides for smooth transitions by coordinating work, schedules, and daily processes for optimal efficiency and effectiveness.
  • Dispatches emergent, non-emergent, and routine calls per established service metrics.
  • Participates in all service center activities to include calls for service, purchases order generation, review of service invoices, invoice discrepancy resolution, telephone interaction monitoring, and auditing of data entered into software application.
  • Coordinates calls for service with selected vendors and reviews invoices and vendor field service reports entering data on appropriate work orders.
  • Sets up registration, lodging, and Authorization forms for technicians training courses as well as providing expense totals for all training courses.
  • Submits Professional Development, Mileage, and Cellular Reimbursements for System Clinical Engineering Team to Accounts Payable.
  • Demonstrates knowledge of and follows Alexian Brothers Health System's guidelines related to guest services activities in performance of duties and responsibilities of position.
Lab Assistant, 01/2006 - 01/2009
Customink Allen, TX,
  • Served as initial front line contact for computer labs; greeted students and visitors and provided information both at front desk and on telephone.
  • Referred individuals to appropriate resources as needed.
  • Provided assistance with special projects as needed.
  • Performed duties that were assigned.
  • Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
  • Provided primary student support to internal and external student.
  • Educated students on software systems and access to services.
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.
  • Maintained current knowledge of developments in technical instrumentation.
Sales Representative, 03/2003 - 01/2005
E. A. Sween Company Cologne, MN,
  • Two years of progressive experience in professional office setting.
  • Responsible for servicing business accounts, collecting delinquent advertising revenue, making payment arrangements, account maintenance/preservation, and resolving customer claims/concerns.
  • Handled confidential and sensitive information.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations
  • Increased sales by offering advice on purchases and promoting additional products
  • Exceeded goals for new accounts in single sales cycle
  • Sold and promoted appropriate product and services to customers' inbound calls by using approved sales techniques while assisting customers with orders and or billing related issues.
  • Won prestige's "Star Award" for outstanding sales in month of April of 2004.
Shift Supervisor, 01/1999 - 01/2003
Starbucks City, STATE,
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Followed company policies in assigning and carrying out operational tasks and communicated operational standards to shift team.
  • Successfully completed delegated duties.
  • Planned, identified, communicated, and delegated appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
  • Developed action plans and directly motivated and instructed store team to implement them to meet operational and organizational objectives.
  • Instituted inventory control.
  • Delivered with integrity, honesty and knowledge that promote culture, values and mission of Starbucks.
  • Anticipated customer and store needs by constantly evaluating environment and customers for cues.
  • Utilized and directed others to use operational tools to achieve operational excellence during shift.
  • Conducted cash management tasks and cash register transactions; ensuring that proper cash management practices were followed by shift team.
Associate Degree: Medical Office Administration, Expected in 2009
Harper College - Palatine, IL
Status -

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Resume Overview

School Attended

  • Harper College

Job Titles Held:

  • Costumer Service Agent
  • Lab Assistant
  • Sales Representative
  • Shift Supervisor


  • Associate Degree

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