costumer service agent resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Skills
Residential customer service
Wireless service expert
Technical support services
Customer service skills
Providing customer service
Customer service experience
Customer service best practices
Technical services
Client services quality
Service scheduling
Education and Training
Cornerstone Christian Correspondence SchoolTownsend,GA, Expected in 09/2016 ā āHigh School Diploma: - GPA:
Experience
Columbus Mckinnon Corporation - Costumer Service Agent Damascus, VA, 03/2019 - 07/2020
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Responded to customer requests for unavailable products and suggested other suitable options.
Managed high-volume of inbound customer calls.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Reviewed files, records and other obtained documents to respond to customer requests.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Assisted with making payments and payment plans.
Troubleshoot products and signals to cable boxes.
Fronter Spinning - Spinner Operator City, STATE, 10/2018 - 03/2019
Reviewed job blueprints and specifications to fully understand project requirements prior to work commencement.
Notified shift lead/ supervisor of doffing problems or issues that could result in slower output.
Operated high-speed machines and managed settings to keep equipment functioning properly throughout entire shift.
Set machine operation features such as speed, size and shape to meet project specifications.
Inserted production materials into machine properly to enhance production output.
Implemented troubleshooting methods to keep machinery running effectively.
Tended to as many as 8 machines at once, monitoring operations and adjusting settings to maintain production levels.
Replenished supplies with full packages to keep production moving smoothly.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work.
Unifi - Lab Technician /Quality Control Inspector City, STATE, 01/2014 - 09/2018
Monitored and tracked samples using Lab Tech while notifying supervisors and clients of any missing samples or database errors.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Proofread documents, editing materials to correct grammar and spelling mistakes.
Adhered to strict data confidentiality policies to prevent information leakage.
Created new orders in excel and word to manage samples and associated data.
Entered data into spreadsheets, documents and databases, maintaining 90% accuracy rate.
Maintained quality levels above prescribed minimums to support team productivity and efficiency.
Ran multiple tests on finished good products.
Maintained communication with shift supervisor, shift lead, quality control manager and planet manager.
Quality Associates Inc. - Assembly Supervisor City, STATE, 01/2004 - 01/2014
Coordinated work of 25 employees and delegated daily tasks.
Assisted in investigations of accidents.
Performed inventory control and logging for merchandise in receiving area.
Maintained records and documents of daily production and dispatched goods.
Conducted visual inspections and checked for product defects.
Motivated employees in achieving daily production goals and targets.
Picked orders and prepared for shipping and receiving of incoming products.
Increased safety awareness among employees, resulting in zero injuries.
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with Osha guidelines to keep products within tight tolerances.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Assisted in refining procedures, defining best practices and correcting reported audit issues.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
Delegated tasks to multiple employees while maintaining efficient workplace.
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