LiveCareer-Resume

costumer service agent resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Skills
  • Customer focused-service
  • Safety guidelines
  • Company branding
Education
Educacion Abierta Cozumel Mexico, Expected in High School Diploma : - GPA :
  • Received [Scholarship Name]
Work History
Support Service Group - Costumer Service Agent
City, STATE, 03/2020 - Current
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Answered over [Number] calls per [Timeframe] to meet fast-paced call center demands.
  • Addressed escalated customer service issues sent from [Type] and [Type] teams to save customer relationships.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Entered customer information into customized computer system with [Software] to document and organize client records.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Educated customers on promotions to enhance sales.
  • Sought ways to improve processes and services provided.
  • Assisted call-in customers with questions and orders.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Helped [Number] customers every [Timeframe] by approaching conversations with positive attitude and [Action].
  • Described and explained details about over [Number] [Product or Service] options to inform customers and guide purchasing decisions.
  • Responded proactively and positively to rapid change.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Resolved over [Number] customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Devised workaround solutions for [Type]-related issues, resulting in [Result].
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Hueco Pedicab Tours - Owner/Operations
City, STATE, 05/2019 - Current
  • Created and monitored [Type] promotional approaches to increase sales and profit levels [Number]%.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across [Industry] operations.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and [Task].
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
  • Founded and managed [Type] business, growing international revenue from $[Amount] to $[Amount] in first year and to $[Amount] within [Number] years.
  • Directed business operations for [Number]-employee company doing $[Amount] in yearly revenue.
  • Input income and expense details into [Software] to track business finances and address variances.
  • Trained and motivated [Number] employees to perform daily business functions, including [Task] and [Task].
  • Used knowledge of market trends to create value-added solutions resulting in [Number]% increase in revenues.
  • Aligned branding initiatives and sales strategies with client goals.
  • Oversaw and improved [Product or Service] deliveries worth over $[Amount] per year through efficient coordination of daily operations.
  • Managed [Number] employees by supervising daily tasks.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Consulted with customers to assess needs and propose optimal [Product or Service] solutions.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Directed successful turnaround, eliminating over $[Number] in debt within [Timeframe].
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Waco Pedal Tour - Manager/Tour Guide
City, STATE, 11/2017 - Current
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
  • Worked closely with management staff of [Company] to create new and lucrative tours.
  • Developed tour programming to enhance guest experiences.
  • Provided information through narratives on various sites throughout [City] area, relaying little-known stories to provide interest.
  • Guided groups of up to [Number] people on tours of [Facility].
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.

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Resume Overview

School Attended

  • Educacion Abierta

Job Titles Held:

  • Costumer Service Agent
  • Owner/Operations
  • Manager/Tour Guide

Degrees

  • High School Diploma

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