LiveCareer-Resume

Costumer Service Agent resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Driven and responsible with adaptable, solution-oriented nature.

Skills
  • Documentation and reporting
  • Report preparation
  • Complaint resolution
  • Exemplary work ethic
  • Good listening skills
  • Administrative support
Education
Harper College Palatine, IL Expected in 2009 Associate Degree : Medical Office Administration - GPA :
Work History
Mission Regional Medical Center - Costumer Service Agent
Chino, CA, 01/2011 - 02/2012
  • Disseminated all inquiries regarding service center operations, vendor service, and general information related to first contact activities.
  • Collected appropriate service information in order to dispatch calls to the appropriate technician.
  • Assist callers to correctly identify issue and determines appropriate priority levels for service calls.
  • Create service requests from telephone calls, emails, voice mails, or service requestor documents.
  • Provided for smooth transitions by coordinating work, schedules, and daily processes for optimal efficiency and effectiveness.
  • Dispatch emergent, non-emergent, and routine calls per established service metrics.
  • Generate work orders for all calls in the maintenance management and dispatch software systems.
  • Participated in all service center activities to include calls for service, purchases order generation, review of service invoices, invoice discrepancy resolution, telephone interaction monitoring, and auditing of data entered into the software application.
  • Coordinate calls for service with selected vendors and reviews invoices and vendor field service reports entering data on appropriate work orders.
  • As needed, recommends quality and/or process improvement initiatives in order to more effectively and efficiently perform the job functions of this position.
  • Followed a regimen for professional growth, e.g., by attending various meetings, etc.
  • Set up registration, lodging, and Authorization forms for the technicians training courses as well as providing expense totals for all training courses.
  • Submits Professional Development, Mileage, and Cellular Reimbursements for System Clinical Engineering Team to Accounts Payable.
  • Provides monthly vendor totals in parts and service.
  • Sets up meetings.
  • Adds New Assets in proprietary database.
  • Inputs technicians and managements schedules into proprietary database, e.g., Paid Time Off, On Call, etc.
  • Shares in Alexian Brothers Health System's Vision, demonstrates its Values, supports its Philosophy and is sensitive to its Mission.
  • Demonstrates knowledge of and follows Alexian Brothers Health System's guidelines related to guest services activities in the performance of the duties and responsibilities of the position.
Cmc - Lab Assistant
Gastonia, NC, 01/2006 - 01/2009
  • Served as initial front line contact for computer labs; greeted students and visitors and provided information both at the front desk and on the telephone.
  • Referred individuals to appropriate resources as needed.
  • Provided assistance with special projects as needed.
  • Performed duties that were assigned.
Help Usa - Sales Representative
Ronkonkoma, NY, 01/2003 - 01/2005
  • Two years of progressive experience in professional office setting.
  • Responsible for servicing business accounts, collecting delinquent advertising revenue, making payment arrangements, account maintenance/preservation, and resolving customer claims/concerns.
  • Handled confidential and sensitive information.
  • Sold and promoted appropriate product and services to customers' inbound calls by using approved sales techniques while assisting customers with orders and or billing related issues.
  • Always met required quotas.
  • Won prestige's "Star Award" for outstanding sales in the month of April of 2004.
Starbucks - Shift Supervisor
City, STATE, 01/1999 - 01/2003
  • Recruited, hired, trained, supervised, and evaluated personnel in customer-oriented environment.
  • Executed store operations during scheduled shifts.
  • Followed company policies in assigning and carrying out operational tasks and communicated operational standards to shift team.
  • Successfully completed delegated duties.
  • Managed multiple situations simultaneously and resources to ensure that established service levels are achieved at all times.
  • Planned, identified, communicated, and delegated appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
  • Developed action plans and directly motivated and instructed store team to implement them to meet operational and organizational objectives.
  • Instituted inventory control.
  • Barista.
  • Delivered with integrity, honesty and knowledge that promote culture, values and mission of Starbucks.
  • Anticipated customer and store needs by constantly evaluating environment and customers for cues.
  • Utilized and directed others to use operational tools to achieve operational excellence during shift.
  • Conducted cash management tasks and cash register transactions; ensuring that proper cash management practices were followed by shift team.
  • Performed banking tasks as assigned.
  • Recognized and reinforced individual accomplishments.
  • Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Contributed to positive team environment by recognizing partner issues and changes in morale and communicating them to store manager.

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Resume Overview

School Attended

  • Harper College

Job Titles Held:

  • Costumer Service Agent
  • Lab Assistant
  • Sales Representative
  • Shift Supervisor

Degrees

  • Associate Degree

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