Cosmetology Independent Contractor Resume Example
Personable and dedicated professional Bilingual Customer Service Representative with extensive experience in Cosmetology industry. Solid, well-organized and service-oriented team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization, motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses, proven history of increasing customer satisfaction. Experienced in managing paperwork, collecting payments and quick forward-thinking with deep understanding of resolving customer problems with efficiency and civility, driving satisfaction while meeting demanding business objectives. Reliable with extensive track record in demanding sales and account management environments. Strong presenter, communicator and productively with diverse customers and individual needs.
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- Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit 56%.
- Increased sales 24% in 2 months by providing exceptional service and maintaining positive and energetic attitude.
- Handled more than $2000.00 in cash and credit card payments daily with 100% accuracy.
- Created repeat business by developing long-term relationships with regular customers to increase client base 60%.
- Devised informational marketing ads and pamphlets to bring in 300 additional clients.
- Analyzed product, market and share trends to evaluate competitive market strategies.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Double-checked inventories and stocking for 3 treatments and sale areas
- Fostered clean and sanitary work environment to protect customers and staff from infections.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Handled more than $4500.00 in cash and credit card payments daily with 100% accuracy.
- Upsold specials and bundled finger and toe-nail packages to increase personal profit 50%.
- Recommended styles and treatments based on clients' needs and appearances.
- Maintained relationships with more than 300 long-term clients while handling up to more thaN 10 walk-in appointments daily.
- Trained and mentored junior employees on safety, performance strategies and customer service techniques.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Kept detailed inventory lists for nail care supplies, polishes and over $10,000.00 worth of merchandise.
- Accountable for all staff development, budgeting and supply ordering.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Performed more than 10 various daily manicures, including gel, dip powder and French, along with pedicures and paraffin wax treatments for hands.
- Met with clients to discuss needs, service preferences and special requests.
- Built repeat client base by 20 people to increase profits 60%.
- Introduced signature services, including acrylics and gel tips to increase overall sales 75%.
- Created agendas and communication materials for team meetings.
- Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Made over 30 daily customer appointments and updated master schedule using Ugo Nails website.
- Answered more than 3 calls per five minutes to answer customer questions.
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Gave over 12 daily customers gel, acrylic and natural manicures.
- Accountable for all staff development, budgeting and supply ordering.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer questions.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Oversaw salon inventory by restocking supplies and submitting purchase orders.
- Scheduled meetings with technicians and clients, emailed customers and placed outbound calls as needed.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
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Resume Overview
School Attended
- Garland Beauty College
Job Titles Held:
- Cosmetology Independent Contractor
- Managing Cosmetologist
- Licensed Manicurist
- Receptionist
Degrees
- Certificate : Cosmetology
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