Personable and dedicated professional Bilingual Customer Service Representative with extensive experience in Cosmetology industry. Solid, well-organized and service-oriented team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization, motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses, proven history of increasing customer satisfaction. Experienced in managing paperwork, collecting payments and quick forward-thinking with deep understanding of resolving customer problems with efficiency and civility, driving satisfaction while meeting demanding business objectives. Reliable with extensive track record in demanding sales and account management environments. Strong presenter, communicator and productively with diverse customers and individual needs.
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