Motivated Supervisor, skilled at building strong working relationships with supervisors and fellow staff members.
Highlights
Data collection and analysis
Analytical thinker
Creative problem solver
Exceptional organizational skills
Public speaking
Accomplishments
Selected to be the Transitional Assistance Department Corrective Action Supervisor for Region 5 (Fontana, Rialto and Colton Offices.) Selected to be a Supervisor for the newly formed Transitional Assistance Processing Center.
Recently lead a team that created and conducted training for Supervisors in our region to assist with completing case corrections.
Another region will be using our training as a footprint to create their own for their region.
Proficient in Microsoft Word, Outlook and Excel.
Experienced in public speaking (conducting trainings, convey information to large audiences) 15 years of experience in working in a Social Services agency, knowledgeable of Personally Identifiably Information, ability to provide quality customer service, sensitive to the needs of customers experience personal crisis, sound understanding of policies and procedures within the Transitional Assistance Department and the most recent Health Care Reform policies.
I am able to work in a fast paced environment and can efficiently manage multiple tasks and projects.
I can effectively communicate with customers and interpret complex laws, codes and regulations.
Searches related to Michelle Barela professional and focused strong work ethic and dependable experienced and productive accountable and responsible Did you mean to hire Michelle Barela.
Experience
Corrective Action Supervisor March 2015 to CurrentCounty of San Bernardino － Fontana , CA
Review CalFresh errors cited by the State of California and determine if citations were justified or not.
Identify training needs and present findings to Management and Deputy Director.
Accompany Manager and Deputy Director to Corrective Action Review Board (CARB) meetings to discuss errors and program material.
Compile and analyze data regarding error, identify error trends for the Regional offices and make recommendations for corrective action.
Review Program Material Draft and provide feedback to Program Integrity Division.
I distribute my time among three offices and am available to assist employees with questions regarding complex program material and trouble-shooting issues regarding our case review system.
I work independently and report to my manager monthly on my progress.
Eligibility Worker Supervisor I August 2014 to March 2015County of San Bernardino － Fontana, CA
Lead and develop a unit of 15 employees at the Processing Center for the Transitional Assistance Department.
Interviewed Eligibility Staff as well as Office Assistants for a new office.
In this position, the office was responsible for the accurate processing the Medi-Cal applications received through Covered California during the open enrollment period for Health Care Reform.
Lead and develop a unit of 14 employees in the CalWORKS/CalFresh unit.
Monitor their progress and ensure that work was completed and correct within set deadlines.
Conduct on the job trainings for probationary staff.
Complete reports and inform management of the status of the workload throughout the month.
Supervise staff; participate in personnel decisions and disciplinary actions.
Answer inquiries from the public or other agencies regarding available programs and services.
Eligibility Worker II January 1997 to January 2013County of San Bernardino － Hesperia, CA
Gained knowledge in CalWORKS, CalFresh and Medi-Cal.
Interviewed customers for potential eligibility to Public Assistance programs, made referrals to other agencies such as Social Security, Veterans Administration, and EDD as needed.
Maintained a caseload with little or no delinquent work.
Approved applications and ensured that benefits were issued within mandated timeframes.
Provided quality customer service by answering inquiries from the public regarding programs, policy and regulations.
Education
Management, 04/2015University of Redlands － Redlands, CA, USAAdvanced coursework in Business Administration and Public Policy Coursework in Marketing and Communications
Bachelor of Science : Business Administration and Management, 05/2005University of Redlands － Redlands, CA, USA
Coursework in Marketing and Communications Advanced coursework in Business Administration and Public Policy Coursework in Law and Political Science
Associate of Science : Business Administration, 05/1995Victor Valley College － Victorville, CA
Associate of Arts : Liberal Arts, 05/1995Victor Valley College － Victorville, CA
Management , 04/2015 Bachelor of Science : Business Administration and Management , 05/2005 Associate of Science : Business Administration , 05/1995 Associate of Arts : Liberal Arts , 05/1995
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