For nearly a decade, I've worked directly with the CEO of one of the largest private dental practices on the East Coast. My core responsibilities on the senior management team include curriculum & protocol development, the direct training of approximately 200 employees in my career, and overseeing day to day production of 7 dental office locations in NCWV. I've also executed an array of special projects, from our Smile Defenders office geared toward children to the Accelerated Dental Academy, that have allowed our company to stay competitive in the ever-changing industry. I thoroughly enjoy work that challenges me to stay nimble, proactive before problems arise on the horizon, and proactive when my teams need my support.
Skills
Provided exemplary coaching to all department employees, realizing a successful increase in success and team morale.
Coached and mentored employees to prepare for management and executive positions within organization
Executive recruiting strategies
Executive leadership advisement
Executive presentation development
Partnered with executive team to develop long-range strategic initiatives
Proficient in Microsoft Office, Google Drive, Smartsheet platform, and Canvas LMS
Experience
Corporate Trainer / Executive Coach, 10/2011 - Current Brightedge – Chicago, IL,
Produced training development programs using variety of vehicles including seminars, hands-on training and webinars for over 100 employees, across 7 dental offices.
Designed training materials and examinations and facilitated cross-functional training for internal and external clients.
Prepared digital training materials including workbooks, manuals and self-paced guides.
Increased productivity and profits by improving work retention rates and reducing time spent on problem-solving.
Increased program success by proactively reviewing different system aspects to identify and address enhancement opportunities.
Efficiently analyzed learning needs of departments to set realistic goals and determine training methods.
Compiled data on company goals, department needs and employee training requirements.
Wrote, optimized and monitored training processes.
Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
Participated in professional organizations and pursued educational opportunities to upgrade job knowledge and training skills.
Educated team members on time and resource management to improve organizational efficiency and control costs.
Coached office managers on proper leadership skills and team management.
Helped create and implement the development of several analytic softwares and reporting systems for the dental office.
Dean of Instruction / Admissions Evaluator, 01/2019 - Current Nbc Universal – Miramar, FL,
Enhanced operations by realigning procedures with changing trends in education.
Collaborated with teachers to understand and improve classroom conditions.
Improved student educational plans by advising on course selection, progress plans and career decisions.
Attended departmental meetings, providing feedback to enhance future performance.
Created course content and detailed curricula based on required learning objectives utilizing Canvas learning management system
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Corporate Account Representative, 10/2019 - Current Smile Defenders, LLC – City, STATE,
Oversaw production of advertising copy, including preparing scripts, reviewing proofs and editing layouts.
Drafted and edited interesting press releases for each event, contest or promotion.
Reviewed advertising copy, design comps and final art to approve work.
Negotiated contracts and fees with media professionals to secure pricing.
Oversaw team of account managers to maintain high levels of satisfaction for company accounts.
Handled customer satisfaction issues by acting as liaison between accountholders and representatives.
Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
Efficiently and accurately verified and updated account information.
Formulated plans to expand business operations, growing overall territory.
Contacted customers about account or information issues, alerting clients of changes for excellent customer service.
Product Specialist, 04/2014 - Current Dentist Select – City, STATE,
Learned about product's technical specifications and accurately explained specifications to customers and work team.
Expanded knowledge of OraCare's product line.
Provided coaching and mentorship to 6 junior team members.
Collected customers' contact information for follow-up purposes.
Demonstrated OraCare's functionality accurately and completely.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Worked with professional publications for advertisements, scholarly articles, and case study presentations.
Educated fellow dental professionals at trade shows nationwide.
Education and Training
Bachelor of Science: History, Expected in 12/2010 - Fairmont State University - Fairmont, WV, GPA:
Cum laude graduate
Minor in Political Science
High School Diploma: , Expected in 05/2006 - Liberty High School - Clarksburg, WV, GPA:
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