Corporate Trainer resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Career Overview
Three year experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Core Strengths
Energetic go-getter with outstanding communication skills and physical stamina
Goal orientated
Hospitality Management
Training and Development
Dedication and attention to detail
Catering/Event planning
Display leadership in guest service
Excellent verbal and written communication skills
Skilled multi-tasker
Focused on customer satisfaction
Problem solving
Strong organizational skills
Building guest relationships
Professional Experience
Corporate Trainer, 11/2011 to 05/2015 Paramount Equity Mortgage – Rancho Cordova, CA,
Opened 7 restaurants in different locations Training servers/bartenders on providing exceptional customer service
Ability to motivate, lead and train staff
New employee orientation Training in cleanliness, health and food safety ServSafe Certified.
Sales Associate, 07/2010 to 2012 Milwaukee Bucks – Oshkosh, WI,
Received and processed cash and credit payments for in-store purchases.
Opened and closed the store, including counting cash, opening and closing cash registers.
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Verified that all merchandising standards were maintained on a daily basis.
Receptionist, 03/2007 to 04/2010 Banner Health – Sun City, AZ,
Patient data entry
Scheduling appointments
Take payment
Insurance
Incoming and out going phone calls
Manager Assistant, to Bain & Company – New York, NY,
Overall supervision of entire restaurant Dependable in carrying out responsibilities Sales and Marketing Customer Service Excellent leadership skills Generate reports on sales/inventory/budgets Building customer and staff relationships.
3 years of Management experience
Interviewed, hired and trained new employees.
Resolved customer questions, issues and complaints.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of house.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Educational Background
: Business Administration and Management, Expected in Hillsborough Community College - Tampa, FL GPA: Business Administration and Management
Diploma: , Expected in Charlotte High School - Charlotte, FL GPA:
Community Service
Volunteer, Salvation Army, 1999-2006
Volunteer, Boys and Girls Club, 2008-2009
Skills
Attention to detail, budgeting, strong communication skills, customer service, dependable, event planning, food safety, inventory, leadership skills, marketing, sales, trainer, management supervision, excellent written and communication skills
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