Corporate Trainer Resume Example Shi International Corp.

CORPORATE TRAINER

Professional Summary

Agile and adaptable team leader with over 25 years of experience in retail and restaurant management; stellar training and employment history, motivational approach and upbeat nature, Seeking assistant management position with internationally known chain-the largest coffee house in the world! Skilled in training employees, exceptional communication and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Goal oriented. Strong Desire to exceed expectations. Expertise in general retail and restaurant operations (both front and back of house) management, special events, staff development and training and recruitment with highest priority in customer service satisfaction.

Skills

Retail Industry Knowledge
Merchandising
Sales
Retail Management
Store Operations
Store Management
Customer Service
Inventory Management
Supervisory Skills
Sales Goals

Work History

Corporate Trainer, 12/2019 to Current
Shi International Corp. – Houston , TX

Conducted evaluations and observed employee performance to identify areas of needed improvement
Delivered in-depth training to front of house workers in food preparation and customer-facing roles to promote strong team performance
Prepared for and executed new menu implementations
Conducted small group or individual instruction to meet learning styles of participants
Educated bartenders, hosts, and servers on responsible service protocols
Evaluated skills assessment and observations to review effectiveness of training material
Developed engaging and entertaining presentations to maintain employee attention and improve impact of training
Monitored employee progress and gave feedback to management and additional training requirements
Held demonstrations and one-on-one coaching sessions on use of Point of Sale equipment
Collaborated with management to identify company training needs and scheduling
Collected information about company objectives and employee deficiencies in order to assess training needs
Coached new managers on store procedures, policies and customer service
Developed effective training manuals, modules and teaching aids

Retail Store Sales Manager/Multi-Unit Manager, 08/2017 to 08/2019
Zappos.Com, Inc. – Las Vegas , NV

Helped guide and lead LaCrosse Apricot Lane Boutique in LaCrosse in addition to the Wisconsin Dells store until manager was in place
Organized promotional events and interacted with community to increase sales volume
Created and launched new online and social media marketing strategies, resulting in 25% sales increase overall and 12% increase in online ship from store sales
Coordinated 15 plus employees selling fashion, accessories and gift products and services worth over $500,000 in a 12 month period, increasing 25%
Built relationships with customers and community to establish long-term business growth
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
Attracted new clientele and developed customer relationships by hosting product-focused events
Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements

Retail Store Manager, 09/2017 to 08/2018
Cheddar's – San Angelo , TX

Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Trained team members in successful strategies to meet operational and sales targets.
Kept orderly and accurate accounting records by monitoring sales documentation.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Optimized store displays and appearance via strategic merchandising.
Trained new employees on proper protocols and customer service standards.
Submitted orders for new inventory.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Completed routine store inventories.
Hired, trained and supervised retail team members bringing in $676,000 in annual revenue.
Addressed and resolved strategy issues to support sales management and guide business direction.
Examined merchandise to verify correct pricing and attractive displays.

Restaurant Manager, 07/2016 to 09/2017
Wisconsin Hospitality Group/Applebee's Bar & Grill – City , STATE

Prepared for and executed new menu implementations
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Led and directed team members on effective methods, operations and procedures
Organized special events in restaurant, including receptions, promotions and corporate luncheons
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Developed, implemented and managed business plans to promote profitable food and beverage sales
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
Reduced labor costs by 4% percent while maintaining excellent service and profit levels
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
Maintained safe working and guest environment to reduce risk of injury and accidents with 0 work injuries in 12 month period
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
Managed 20-person team of cooks and back of house staff and 30-person front of house team
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
Oversaw front of house personnel to maintain adequate staffing and minimize overtime
Correctly calculated inventory and ordered appropriate supplies in both front and back of house
Carefully interviewed, selected, trained and supervised staff
Created fun team building activities to engage staff in up-selling to meet revenue targets
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service

Education

Bachelor of Science: Tourism And Hospitality Management, 05/2003
University of Wisconsin - Stout - City, State

Resume Overview

School Attended

University of Wisconsin - Stout

Job Titles Held:

Corporate Trainer
Retail Store Sales Manager/Multi-Unit Manager
Retail Store Manager
Restaurant Manager

Degrees

Bachelor of Science : Tourism And Hospitality Management , 05/2003

Corporate Trainer Resume Example

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