- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Results-oriented Corporate Trainer seeks employment with a top-tier company. Talents include relationship building, training and customer service presentations. Exceptional organization, time management and multi-tasking abilities. Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Curriculum development and assessment MS Office proficient Cross-training specialist Extensive medical terminology knowledge Problem resolution ability Persuasive Talent development Deadline-oriented | Customer Service Management Strong organizational skills Active listening skills Courteous demeanor Employee relations specialist Conflict resolution proficiency Dedicated to process improvement Team management Conflict resolution techniques |
Promoted to Call Center Trainer in 2009 .
Spencer Technologies – Charleston, SC,
- Vast training delivery, facilitation and coaching experience
- Profound knowledge of Customer Service Team procedures and policies
- Strong communication, organizational, motivational and time management skills
- Ability to adjust quickly in short time frames with limited direct supervision
- Strong ability to build rapport with others and create a team environment
- Responsible for the professional development of member and provider customer service representatives
- Monitor representative's individual progress, identify additional training needs
- Develop and present educational training to all levels of internal staff including management
- Schedule and oversee training and coaching for associates
- Assist in enhancing and administrating development programs for employees
- Create directives, policies, and procedures, streamline current process methods
- Responsible for quickly analyzing and resolving provider and member medical inquiries (benefits, claims, coordination of benefits, subrogation, pricing etc..) via telephone.
Bloomscape – Michigan, ND,
- Hair salon owner and hairstylist.
- Promoted and sold salon services and products.
- Educated guests on proper hair care.
- Recommended home care hair regimens and treatments.
- Used state-of-the-art techniques in coloring and treating hair.
- Employed a variety of hair style techniques, including curling and straightening.
- Created repeat business by developing long-term relationships with regular customers.
Comcast Cable – City, STATE,
- Maintained staffing levels through efficient scheduling and adjustments to meet peak service demands.
- Maintained accounts receivable documentation electronically and on paper.
- Processed bank reconciliations and financial reports to verify practice of proper due diligence.
- Handled cash and deposits using the proper accounting procedures and documentation.
Metrocall – City, STATE,
- Conduct phone audits on service team representatives and implemented strategies for improvement
- Provide instruction to service team representatives to enable them to triage incoming calls thoroughly and quickly
- Responsible for managing customer service representatives, including staffing, training, and customer relations
- Responsible for achieving quota, recruiting, selecting, training and development of employees, assisting in resolving customer service issues
- Ensure that business relationships with high end companies remain cohesive by scheduling regular visits Set appropriate goals and objectives for staff.
- Created training manuals targeted at resolving even the most difficult customer issues.
- Developed, implemented and monitored programs to maximize customer satisfaction.
- Addressed negative customer feedback immediately.
University of Phoenix - ,
Business Communications
Harrisburg Area Community College - Harrisburg, PA
Business Management -Finance
Academy of Medical Arts and Business - Harrisburg, PA
Cash Management, Coaching, Customer Relations, Customer Satisfaction, Customer Service, DOS,Team Building, Excel, Windows, Organizational Skills, Project Management, Quality Assurance, Scheduling, Staffing, Stress Management, Supervision, Time management, Corporate Training Delivery, Development and Delivery of training programs
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Resume Overview
School Attended
- University of Phoenix
- Harrisburg Area Community College
- Academy of Medical Arts and Business
Job Titles Held:
- Corporate Trainer
- Owner /Operator
- Customer Support Supervisor
- Customer Service/Retention Manager
Degrees
- Associate of Arts
- Associate of Arts
- Medical Assistant Career Training Courses- Excel, DOS, Windows, Professional Impressions, Quality In the Workplace, Handling Change, Working with Difficult People, Stress Management, Effective Speaking, Excelling as a First Time Manager, Impact.
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