Results-oriented Corporate Trainer seeks employment with a top-tier company. Talents include relationship building, training and customer service presentations. Exceptional organization, time management and multi-tasking abilities. Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Curriculum development and assessment
MS Office proficient
Extensive medical terminology knowledge
Problem resolution ability
Customer Service Management
Strong organizational skills
Active listening skills
Employee relations specialist
Conflict resolution proficiency
Dedicated to process improvement
Conflict resolution techniques
Promoted to Call Center Trainer in 2009 .
Business Management -Finance
Cash Management, Coaching, Customer Relations, Customer Satisfaction, Customer Service, DOS,Team Building, Excel, Windows, Organizational Skills, Project Management, Quality Assurance, Scheduling, Staffing, Stress Management, Supervision, Time management, Corporate Training Delivery, Development and Delivery of training programs
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