Results-oriented Corporate Trainer seeks employment with a top-tier company. Talents include relationship building, training and customer service presentations. Exceptional organization, time management and multi-tasking abilities. Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Curriculum development and assessment MS Office proficient Cross-training specialist Extensive medical terminology knowledge Problem resolution ability Persuasive Talent development Deadline-oriented | Customer Service Management Strong organizational skills Active listening skills Courteous demeanor Employee relations specialist Conflict resolution proficiency Dedicated to process improvement Team management Conflict resolution techniques |
Promoted to Call Center Trainer in 2009 .
Business Communications
Business Management -Finance
Cash Management, Coaching, Customer Relations, Customer Satisfaction, Customer Service, DOS,Team Building, Excel, Windows, Organizational Skills, Project Management, Quality Assurance, Scheduling, Staffing, Stress Management, Supervision, Time management, Corporate Training Delivery, Development and Delivery of training programs
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