Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Results-oriented Corporate Trainer seeks employment with a top-tier company. Talents include relationship building, training and customer service presentations. Exceptional organization, time management and multi-tasking abilities. Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Highlights

Curriculum development and assessment

MS Office proficient

Cross-training specialist

Extensive medical terminology knowledge

Problem resolution ability

Persuasive

Talent development

Deadline-oriented







Customer Service Management

Strong organizational skills

Active listening skills

Courteous demeanor

Employee relations specialist

Conflict resolution proficiency

Dedicated to process improvement

Team management

Conflict resolution techniques


Accomplishments

Promoted to Call Center Trainer in 2009 .

Experience
Corporate Trainer, 08/2007 - 07/2015
Spencer Technologies Charleston, SC,
  • Vast training delivery, facilitation and coaching experience
  • Profound knowledge of Customer Service Team procedures and policies
  • Strong communication, organizational, motivational and time management skills
  • Ability to adjust quickly in short time frames with limited direct supervision
  • Strong ability to build rapport with others and create a team environment
  • Responsible for the professional development of member and provider customer service representatives
  • Monitor representative's individual progress, identify additional training needs
  • Develop and present educational training to all levels of internal staff including management
  • Schedule and oversee training and coaching for associates
  • Assist in enhancing and administrating development programs for employees
  • Create directives, policies, and procedures, streamline current process methods
  • Responsible for quickly analyzing and resolving provider and member medical inquiries (benefits, claims, coordination of benefits, subrogation, pricing etc..) via telephone.
Owner /Operator, 2004 - 10/2006
Bloomscape Michigan, ND,
  • Hair salon owner and hairstylist.
  • Promoted and sold salon services and products.
  • Educated guests on proper hair care.
  • Recommended home care hair regimens and treatments.
  • Used state-of-the-art techniques in coloring and treating hair.
  • Employed a variety of hair style techniques, including curling and straightening.
  • Created repeat business by developing long-term relationships with regular customers.
Customer Support Supervisor, 05/2001 - 11/2003
Comcast Cable City, STATE,
  • Maintained staffing levels through efficient scheduling and adjustments to meet peak service demands.
  • Maintained accounts receivable documentation electronically and on paper.
  • Processed bank reconciliations and financial reports to verify practice of proper due diligence.
  • Handled cash and deposits using the proper accounting procedures and documentation.
Customer Service/Retention Manager, 10/2000 - 02/2001
Metrocall City, STATE,
  • Conduct phone audits on service team representatives and implemented strategies for improvement
  • Provide instruction to service team representatives to enable them to triage incoming calls thoroughly and quickly
  • Responsible for managing customer service representatives, including staffing, training, and customer relations
  • Responsible for achieving quota, recruiting, selecting, training and development of employees, assisting in resolving customer service issues
  • Ensure that business relationships with high end companies remain cohesive by scheduling regular visits Set appropriate goals and objectives for staff.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Addressed negative customer feedback immediately.
Education
Associate of Arts: Business Communications, Expected in July 2014
-
University of Phoenix - ,
GPA:

Business Communications

Associate of Arts: Business Management -Finance, Expected in 2009
-
Harrisburg Area Community College - Harrisburg, PA
GPA:

Business Management -Finance

Medical Assistant Career Training Courses- Excel, DOS, Windows, Professional Impressions, Quality In the Workplace, Handling Change, Working with Difficult People, Stress Management, Effective Speaking, Excelling as a First Time Manager, Impact.: , Expected in 1991
-
Academy of Medical Arts and Business - Harrisburg, PA
GPA:
Skills

Cash Management, Coaching, Customer Relations, Customer Satisfaction, Customer Service, DOS,Team Building, Excel, Windows, Organizational Skills, Project Management, Quality Assurance, Scheduling, Staffing, Stress Management, Supervision, Time management, Corporate Training Delivery, Development and Delivery of training programs

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Resume Overview

School Attended

  • University of Phoenix
  • Harrisburg Area Community College
  • Academy of Medical Arts and Business

Job Titles Held:

  • Corporate Trainer
  • Owner /Operator
  • Customer Support Supervisor
  • Customer Service/Retention Manager

Degrees

  • Associate of Arts
  • Associate of Arts
  • Medical Assistant Career Training Courses- Excel, DOS, Windows, Professional Impressions, Quality In the Workplace, Handling Change, Working with Difficult People, Stress Management, Effective Speaking, Excelling as a First Time Manager, Impact.

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