Corperate Production Trainer Resume Example
Thank you in advance for your consideration for a possible position at Brothers Services.
I am a mature personable and dedicated Customer Service Representative with extensive experience in the home building industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
37 years of hands on experience in the new home building industry serving as production supervisor, warranty manager, senior warranty manager and corporate trainer.
Posses industry knowledge of the many aspects of the home building phases.
Versatile with many hand tools and equipment used in the home building industry.
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- Attended departmental meetings, providing feedback to enhance future performance.
- Collaborated with others to discuss new training opportunities.
- Performed site evaluations, customer surveys and team audits.
- Created agendas and communication materials for team meetings.
- Handled all delegated tasks, including creating and implementation of new training curriculums.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
- Created new home construction phase specific training including field proficiency testing.
- Worked side by side with product development in review of new product line before marketing.
- Created agendas and communication materials for team meetings.
- Improved operations by working with team members and customers to find workable solutions.
- Performed site evaluations, customer surveys and team audits.
- Collaborated with others to discuss new training opportunities.
- Achieved cost-savings by developing functional solutions to employee spending problems.
- Improved customer satisfaction by finding creative solutions to problems.
- Supported warranty department by compiling paperwork and taking detailed meeting minutes.
- Collaborated in development of warranty procedures.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Recognized by management for providing exceptional customer service.
- Answered 40+ calls per week to answer customer questions.
- Utilized company specific software to compile data gathered from various sources.
- Reduced department spending by 60% by use of holding contractors and employees accountable for quality performance.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Produced professional and error-free letters, presentations and spreadsheets.
- Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments.
- Trained 50+ employees on best practices and protocol while managing teams to ensure optimal productivity.
- Evaluated employee job performance and motivated staff to improve productivity.
- Oversaw training and daily performance of 5 staff.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Performed divisional training for production team members.
- Performed pre drywall inspections.
- Performed frame check of all critical components during the framing phases.
- Achieved the Master Builders Society Award 1990 for excellence in customer service. requalified 11 times.
- Nominated and received corporates customer service award in 1996.
Married to my lovely wife Rebecca for 32 years.
5 adult children
5 grandchildren
Native Marylander
Avid fisherman
Competitive Senior Softball Tournament Player.
Love to work out.
Attend worship services locally and participate in the mission field building feeding centers and orphanages overseas.
Enjoy outreach to local community events.
Chad O Brein Dan Ryan Builders Director of Production Metro Division - Cobrien@drbgroup.com
Dave Edwards The DRB Group VP of production - dedwards@drbgroup.com
Tony Robinson Ryan Homes- trobinson@nvrinc.com
William Gereny CEO of Sub Surface Technologies- apon request
Mark Sparks Lead Pastor Freedom Church Westminster MD- info@thefreedlife.com
Greg Trapani Marketing Manager Dan Ryan Builders- gtrapani@drbgroup.com
Gary Rodriguez Ryan Homes Warranty Manager- grodriguez@nvrinc.com
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Resume Overview
School Attended
- Randallstown High School
Job Titles Held:
- Corperate Production Trainer
- Senior Warranty Manager
- Warranty Manager
Degrees
- High School Diploma
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