Experienced in all facets of inside sales, outside sales, customer service and training. Customer-oriented with superior time management skills. Talented sales professional effective at multi-tasking. Builds loyalty and long-term relationships with customers. Results-oriented excelling in identifying customer needs and providing solutions.
15 years sales experience
ASE master certified technician
ICAR certified Paint and Body Techniction
Aircraft airframe and assembly certified.
Cornwell Tool sales , 08/2002 to Current Cornwell Tools – Lebanon, Tn Franchise
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
Built relationships with customers and the community to establish long-term business growth.
Attended sales training meetings and brought best practices leadership back to the franchise.
Manager, 01/2001 to 08/2002 Action Automotive – Murfreesboro, Tn.
Supervised eight to ten technicians.
Supported the sales team in writing service estimates proposals and closing contracts.
Planned and directed staff training and performance evaluations.
Trained all incoming team members.
Promptly resolved all customer requests, questions and complaints.
Assistant Manager/ Lead technician, 03/1996 to 01/2001 Blackwells Auto Service – Donelson, Tn.
Diagnosed and repaired vehicles.
Assisted all other technicians .
Responsible for any office overflow when owner present.
Ran all office functions when owner off premises.
Service Writer and presented in detail to customer.
High School Diploma: 1985 Strafford Highschool - Nashville, Tn.