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coordinator of veterans services financial aid advisor resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Financial Aid/Student Services professional in higher education with more than ten years of experience planning, developing and implementing processes and procedures to improve the quality of service to students.

Experience
Coordinator of Veterans' Services/Financial Aid Advisor, 06/2013 to Current
Sae InstituteNew York, NY,
  • Perform duties and serve as acting supervisor to Financial Aid staff in absence of Director
  • Ensure the College is in compliance with federal and state directives in relation to veteran/dependent educational benefits
  • Ensure the College is in compliance with federal and state regulations in relation to financial aid
  • Assist Director of Financial Aid in creating and implementing new processes to make the department more efficient and accurate
  • Advise and counsel prospective, current, and transfer students, as well as their families in financial aid and veteran affairs programs
  • Assist in supervising Financial Aid support staff and student workers in the management of comprehensive financial aid and veterans' affairs programs
  • Advise veterans/active military students on academic programs, courses and schedules
  • Collaborate with Coordinator of Advising to assure accurate and timely information is provided to veteran/active military students
  • Certify students for US Department of Veteran Affairs (DVA) educational benefits
  • Refer students to support services and resources available to facilitate success
  • Analyze data and prepare reports relating to veteran and financial aid matters
  • Co-Sponsor, KC Veteran's Club
  • Responsible for assisting/coordinating/directing College fund raising initiatives and projects to support the work of the KC Foundation as assigned   
  • Participate at college events and activities 
  • Illinois Association of Student Financial Aid Administrators (ILASFAA), Active Member
  • Association of Veteran Education Certifying Officials (AVECO), Active Member
Direct Loan Coordinator/Financial Aid Advisor, 09/2011 to 06/2013
University Federal Credit UnionLeague City, TX,
  • Advised and counseled prospective and current students and their families in financial aid
  • Assisted students and customers with all financial aid services, this includes Veterans' Affairs on occasion
  • Coordinated with the appropriate offices when updates are needed with financial aid material, including the website
  • Processed all Direct Loans
  • Educated borrowers by conducting First Time Loan Seminars and sending emails and letters with important information
  • Assisted the Director of Financial Aid in supervising the Financial Aid support staff in managing the Direct Loan program
  • Participated in many college events
  • Prepared reports for the Director of Financial Aid regarding the Direct Loan program
  • Illinois Association of Student Financial Aid Administrators (ILASFAA), Active Member
College Advising Specialist-College of Business and Economics, 2008 to 08/2008
Raytheon Technologies CorpBaltimore, MD,
  • Advised 300-350 freshman and sophomore students in the College of Business and Economics (CBE) each semester in group sessions and in one on one meetings
  • Advisor for all incoming transfer students, as well as those students on academic probation
  • Evaluated student transcripts and degree audits for graduation
  • Worked with the College Advising Specialists in many departments to keep up to date on all academic changes
  • Reviewed course substitution and waiver requests and then made recommendations to the Assistant Dean
  • Worked closely with the Assistant Dean on developing and prioritizing procedures to help meet annual CBE recruitment goals
  • Assisted with registration days and Freshman Orientation
  • National Academic Advising Association (NACADA), Past Member
  • University of Idaho-Academic Advising Association (UI-ACADA), Past Member
Administrative Assistant-College of Business and Economics, 06/2006 to 2008
University Of IdahoCity, STATE,
  • Assisted the College Advising Specialist and the Assistant Dean in the CBE in all aspects of day to day processes
  • Provided customer service and answered questions for prospective students and their families along with incoming students and visitors to the CBE
  • Maintained data in regards to students entering and exiting the CBE
  • Assisted students in setting up advising appointments
  • Maintained Dean's and Advising files
  • National Academic Advising Association (NACADA), Past Member
  • University of Idaho-Academic Advising Association (UI-ACADA), Past Member
  • UI-ACADA 4th Annual Advising Symposium, Chair, 2007
Policy Administration Assistant, 10/2004 to 04/2006
State Farm Insurance Companies, Fire CompanyCity, STATE,
  • Assisted State Farm Agents and their staff with policies and marketed new tools for them to utilize in their offices
  • Provided customer service for policy holders
  • Communicated changes in Fire Company with State Farm Agents and their staff
  • Assisted in developing a process within my team to increase work productivity and assisted in breaking down the daily work throughout the division
  • Trained co-workers in additional job duties, while also volunteering to take on additional job duties from the underwriting team
Admissions Representative, 2001 to 08/2004
Barton Community CollegeCity, STATE,
  • Responsible for the recruitment of students from 85 high schools in Northwest and South Central Kansas
  • Assisted in maintaining recruitment database
  • Maintained communication with prospective students
  • Assisted prospective students with admissions, financial aid and housing process
  • Assisted Director in developing recruitment plan and materials, organizing recruitment events and planning for enrollment days
  • Responsible for the restructure and redesign of the college academic catalog
  • Helped maintain the Admissions' website
  • Attended College Planning Conferences and College Fairs, as well as area Chamber of Commerce meetings
  • Kansas Association of Collegiate Registrars and Admissions Officers, Past Member
Lead Teller, 06/2000 to 11/2000
First Kansas BankCity, STATE,
  • Supervised all tellers at my branch, which consisted of four staff members
  • Responsible for excellent customer service and making sure that all tellers were trained and able to deliver excellent service
  • Assisted customers with a variety of banking needs
  • Balanced teller drawers, vault and ATM daily
Customer Service Representative, 05/1999 to 06/2000
Carson Bank Mulvane State BankCity, STATE,
  • Assisted customers with a variety of banking needs, including helping them open new accounts
  • Played a key role in the process of opening a new branch of the bank
Education
Associate of Arts: General Education, Expected in May 1999 to Hutchinson Community College - Hutchinson, Kansas
GPA:
Bachelor of Arts: Sociology, Expected in December 2006 to Fort Hays State University - Hays, Kansas
GPA:
Accomplishments
  • Awarded the "Making Difference Award" in January 2012 and October 2012

    Professional Highlights
    • Presenter, Kaskaskia College Leadership Institute,"Ethical Decision Making in the Workplace" 2014 and 2015
    • ​Presenter, Illinois Department of Corrections Support Staff Conference, "Getting Organized in the Workplace" March 2014 
    • Presenter, Kaskaskia College Nursing Orientation, "Financial Aid: Putting the Pieces Together" Fall and Spring semesters 
    • Presenter, Centralia Correction Center, "Financial Aid: Hot Topics for Inmates" Fall and Spring Semesters
    • AQIP Executive Team, Committee Member 2013 - 2014
    • Kaskaskia College Veteran's Tribute, Committee Member 2013 - Present 
    • Enduring Freedom Celebration, Committee Member 2013 - Present 
    • Kaskaskia College Crisp Center Renovation Project, Committee 2014
    Skills
    • Highly proficient in Microsoft Office; Word, Excel and Power Point
    • Experience with Ellucian (Datatel), Banner SCT, Blackboard and Macromedia Dreamweaver


    • Excellent customer service skills
    • Superb communication skills; both verbal and written
    • Training and development experience
    • Quick learner
    • Student-focused

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    Resume Overview

    School Attended

    • Hutchinson Community College
    • Fort Hays State University

    Job Titles Held:

    • Coordinator of Veterans' Services/Financial Aid Advisor
    • Direct Loan Coordinator/Financial Aid Advisor
    • College Advising Specialist-College of Business and Economics
    • Administrative Assistant-College of Business and Economics
    • Policy Administration Assistant
    • Admissions Representative
    • Lead Teller
    • Customer Service Representative

    Degrees

    • Associate of Arts
    • Bachelor of Arts

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