Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Insightful Program Coordinator planner with three years of progressive experience managing coordinating multi-site Diabetes Prevention Program. Deliver positive patient experience through administration of top-quality lifestyle coaching direction. Skilled in Critical analytical thinking Performance Improvement. Clear concise communication exceptional ability to listen be receptive to ideas, suggestions, opinions before making decisions.

  • Regulatory requirements
  • Performance metrics
  • Data Collection, reporting and Management
  • Process Optimization with Six Sigma
  • Quality and Patient Safety
  • Quality assurance/Process improvement
  • Customer relations and services
  • Physician Relations
  • Accreditation support
  • Employee retention strategies
  • Program startup
  • Abstract writing & presenting
04/2018 to Current Coordinator of Diabetes Prevention Program Right At Home | Billings, MT,
  • Participated in planning process development of referral design.
  • Identified patients with prediabetes implementing systems to facilitate bi-directional e-referral.
  • Promoted program increasing awareness about prediabetes among providers and patients.
  • Worked on phasing in DPP access across all ACHN sites.
  • Building internal capacity to provide access to DPP and integrate it into ACHN/CCHHS health.
  • Promoted programs services, including exploration of becoming CDC-recognized Primary coordination point for the project workstreams (setting and managing timelines, recruiting, purchasing, coaching, data compilation, bi-directional reporting).
  • Suggested program incentives assisted in developing annual operating budget according to the statement of work.
  • Primary CDC contact person.
  • Frequent communication with the DPP team for updates information about activities concerns.
  • Key achievements:.
  • Identified recruited Pre-Diabetic patients.
  • Influenced strategically with leaders and team members during preparations to start a new program.
  • Promoted program increased awareness about prediabetes among providers and patients.
  • Procured providers to engage in new DPP increase referrals and follow-ups.
  • Succeeded in implementing and starting up the program.
04/2020 to Current Coach/Diabetes Prevention Program American Seafoods Corporate | Anchorage, AK,
  • Recruited retained encouraged guided participants to lose 5 to 7 percent of their initial body weight.
  • Taught participants to track meals, physical activities, body weights throughout the program year
  • Ordered all supplies needed for program kept tabs on inventory levels.
  • Implemented CDC procedures successful CDC data transmissions to maintain eligibility to achieve future recognition status.
05/2011 to Current Certified Nurse Assistant Right At Home | Brenham, TX,
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Tracked and reported clients' progress based on observations and conversations.
10/2018 to 06/2020 Quality Assurance Performance Improvement (QAPI) Projects Manager Right At Home | Cantonment, FL,
  • Manage Residents’ Quality Assurance Performance Improvement (QAPI) projects and three undergraduate interns.
  • Led multiple projects tasks to ensure high quality timely delivery
  • Built physician relations while networking within health system.
  • Guided team, managed timelines due dates for undergraduates Residents
08/2018 to 11/2018 Quality Assurance Specialist Advocate South Suburban Hospital | City, STATE,
  • Participation in clinical effectiveness meetings to monitor dashboards.
  • Business development meetings to hear share updates on ongoing and upcoming projects.
  • Growth initiative projects like 72-hour cancellation, Transportation effectiveness, pneumonia prevention, educational change management projects.
  • Planning marketing strategies efforts for new better surgical procedures.
  • Utilized quantitative skills to establish charts tables to analyze for clear understanding of cancellation trends.
  • Organized data on all aspects of ongoing operations in the Operation Room to produce detailed models and reports.
08/2014 to 12/2017 Certified Nurse Assistant Presence Health Amita | City, STATE,
  • Provide quality, direct care, time monitoring, evaluating, recording of patient conditions.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
04/2010 to 05/2011 Certified Nurse Assistant Lakewood Rehabilitation Center | City, STATE,
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Documented activities recorded information in EMR system. Collected and documented vital signs to track current patient conditions.
  • Delivered high level of care to every patient.
09/2005 to 12/2006 Accounts Payable and Receivable Representative The Shelter Group | City, STATE,
  • Managed multiple accounts payable receivables for Condominiums, apartment properties, office buildings across the U.S. successfully through communication, teamwork, resolving discrepancies.
Education and Training
Expected in Graduate Certificate | Health Care Compliance (CHC Anticipated 05/2022) Drexel University, Thomas R. Kline School of Law, Philadelphia, PA, GPA:
Expected in Graduate Certificate | Public Health (CPH Anticipated 2022) Walden University, Minneapolis, MN GPA:
Expected in 12/2018 Master of Health Administration Degree | Health Administration Governors State University, College of Healthcare Administration, University Park, IL, GPA:
Expected in 05/2016 Bachelor of Arts | Interdisciplinary Studies/Health Administration Governors State University, University Park, IL, GPA:
Expected in | Financial Management University of Maryland Baltimore Campus, Catonsville, MD, GPA:
Activities and Honors
Member of the American College of Healthcare Executives (2017) Honors Member of Lambda Pi Eta – National Communications Association (2016) Alpha Iota Sigma – National Honors Society (2016) Board Certification Nurse Assistant (CNA) 2010

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Resume Overview

School Attended

  • Drexel University, Thomas R. Kline School of Law
  • Walden University
  • Governors State University, College of Healthcare Administration
  • Governors State University
  • University of Maryland Baltimore Campus

Job Titles Held:

  • Coordinator of Diabetes Prevention Program
  • Coach/Diabetes Prevention Program
  • Certified Nurse Assistant
  • Quality Assurance Performance Improvement (QAPI) Projects Manager
  • Quality Assurance Specialist
  • Certified Nurse Assistant
  • Certified Nurse Assistant
  • Accounts Payable and Receivable Representative


  • Graduate Certificate
  • Graduate Certificate
  • Master of Health Administration Degree
  • Bachelor of Arts
  • Some College (No Degree)

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