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Summary
Insightful Program Coordinator planner with three years of progressive experience managing coordinating multi-site Diabetes Prevention Program. Deliver positive patient experience through administration of top-quality lifestyle coaching direction. Skilled in Critical analytical thinking Performance Improvement. Clear concise communication exceptional ability to listen be receptive to ideas, suggestions, opinions before making decisions.
Skills
Regulatory requirements
Performance metrics
Data Collection, reporting and Management
Process Optimization with Six Sigma
Quality and Patient Safety
Quality assurance/Process improvement
Customer relations and services
Physician Relations
Accreditation support
Employee retention strategies
Program startup
Abstract writing & presenting
Experience
04/2018 to CurrentCoordinator of Diabetes Prevention ProgramRight At Home | Billings, MT,
Participated in planning process development of referral design.
Identified patients with prediabetes implementing systems to facilitate bi-directional e-referral.
Promoted program increasing awareness about prediabetes among providers and patients.
Worked on phasing in DPP access across all ACHN sites.
Building internal capacity to provide access to DPP and integrate it into ACHN/CCHHS health.
Promoted programs services, including exploration of becoming CDC-recognized Primary coordination point for the project workstreams (setting and managing timelines, recruiting, purchasing, coaching, data compilation, bi-directional reporting).
Suggested program incentives assisted in developing annual operating budget according to the statement of work.
Primary CDC contact person.
Frequent communication with the DPP team for updates information about activities concerns.
Key achievements:.
Identified recruited Pre-Diabetic patients.
Influenced strategically with leaders and team members during preparations to start a new program.
Promoted program increased awareness about prediabetes among providers and patients.
Procured providers to engage in new DPP increase referrals and follow-ups.
Succeeded in implementing and starting up the program.
04/2020 to CurrentCoach/Diabetes Prevention ProgramAmerican Seafoods Corporate | Anchorage, AK,
Recruited retained encouraged guided participants to lose 5 to 7 percent of their initial body weight.
Taught participants to track meals, physical activities, body weights throughout the program year
Ordered all supplies needed for program kept tabs on inventory levels.
Implemented CDC procedures successful CDC data transmissions to maintain eligibility to achieve future recognition status.
05/2011 to CurrentCertified Nurse AssistantRight At Home | Brenham, TX,
Aided with mobility and independence for disabled individuals and continually monitored safety.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Tracked and reported clients' progress based on observations and conversations.
10/2018 to 06/2020Quality Assurance Performance Improvement (QAPI) Projects ManagerRight At Home | Cantonment, FL,
Manage Residents’ Quality Assurance Performance Improvement (QAPI) projects and three undergraduate interns.
Led multiple projects tasks to ensure high quality timely delivery
Built physician relations while networking within health system.
Guided team, managed timelines due dates for undergraduates Residents
08/2018 to 11/2018Quality Assurance SpecialistAdvocate South Suburban Hospital | City, STATE,
Participation in clinical effectiveness meetings to monitor dashboards.
Business development meetings to hear share updates on ongoing and upcoming projects.
Planning marketing strategies efforts for new better surgical procedures.
Utilized quantitative skills to establish charts tables to analyze for clear understanding of cancellation trends.
Organized data on all aspects of ongoing operations in the Operation Room to produce detailed models and reports.
08/2014 to 12/2017Certified Nurse AssistantPresence Health Amita | City, STATE,
Provide quality, direct care, time monitoring, evaluating, recording of patient conditions.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
04/2010 to 05/2011Certified Nurse AssistantLakewood Rehabilitation Center | City, STATE,
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Documented activities recorded information in EMR system. Collected and documented vital signs to track current patient conditions.
Delivered high level of care to every patient.
09/2005 to 12/2006Accounts Payable and Receivable RepresentativeThe Shelter Group | City, STATE,
Managed multiple accounts payable receivables for Condominiums, apartment properties, office buildings across the U.S. successfully through communication, teamwork, resolving discrepancies.
Education and Training
Expected in Graduate Certificate | Health Care Compliance (CHC Anticipated 05/2022) Drexel University, Thomas R. Kline School of Law, Philadelphia, PA, GPA:
Expected in Graduate Certificate | Public Health (CPH Anticipated 2022) Walden University, Minneapolis, MNGPA:
Expected in 12/2018Master of Health Administration Degree | Health AdministrationGovernors State University, College of Healthcare Administration, University Park, IL, GPA:
Expected in 05/2016Bachelor of Arts | Interdisciplinary Studies/Health AdministrationGovernors State University, University Park, IL, GPA:
Expected in | Financial ManagementUniversity of Maryland Baltimore Campus, Catonsville, MD, GPA:
Activities and Honors
Member of the American College of Healthcare Executives (2017)
Honors
Member of Lambda Pi Eta – National Communications Association (2016)
Alpha Iota Sigma – National Honors Society (2016)
Board Certification
Nurse Assistant (CNA) 2010
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Resume Overview
School Attended
Drexel University, Thomas R. Kline School of Law
Walden University
Governors State University, College of Healthcare Administration