coopers hawk winery and restaurant resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Resourceful and hardworking sales leader with over 17 years of sales experience. Promotes innovative strategies to acquire customers and sell products. Excellent communicator, negotiator and multi-tasker with agile and flexible approach.

  • Active listening
  • Data management
  • Organization
  • First Aid/CPR
  • PPE use
  • Flexible
  • Project planning
  • Dining room organization
  • Menu inquiries
  • Guest service
  • Planning
  • Microsoft Office
  • Maintenance & Repair
  • Reliable and trustworthy
  • Computer skills
  • Decision-making
  • Collaboration
  • Relationship building
  • Analytical
  • Time management
  • Sales and market development
  • Sales presentations
  • New market penetration
  • Networking
  • Persuasive selling
  • Project management
  • Upselling expertise
  • Lead development
  • Marketing initiatives
Barback, 10/2021 to 05/2022
ErnestoCity, STATE,
  • Maintained spotless, well-stocked bar organized and ready for customer demands.
  • Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Took food and drinks to bar and table customers.
Barback, 08/2021 to 05/2022
ErnieCity, STATE,
  • Maintained spotless, well-stocked bar organized and ready for customer demands.
  • Replenished bar glasses, garnishes and condiments.
  • Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
  • Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
  • Sliced and pitted fruit used to garnish drinks.
Coopers Hawk Winery and Restaurant , 04/2018 to 03/2021
JoeCity, STATE,
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Effectively multitasked within fast-paced environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Greeted guests with friendliness and professionalism.
Brus Room Sports Bar and Grill, 02/2016 to 04/2018
AlinaCity, STATE,
  • Gained broad base knowledge in all aspects of restaurant operations, both front-of-house and back-of-house.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Memorized all dining room floor plans and understood seat number system.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
Bahama Breeze, 08/2016 to 07/2017
Company NameCity, State,

•Catered to every single guest needs. Creating craft cocktail and serving excellent food menu items.

•Teamwork is always a must and always to be very attentive with my tables or bar guest as well.

•Having the passion to be where you're working is key. Love what you do and embrace it.

•Keeping the guest experience pleasant so they are happy and would want to come back.

Bokampers Sports Bar and Grill, 11/2011 to 03/2016
Company NameCity, State,
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Monitored tables for guest needs and customer service opportunities.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
  • Worked with front-of-house management to promote consistent workflows, keeping restaurant running smoothly during busy periods.
Associate Director, 02/2008 to 10/2011
Company NameCity, State,
  • Drove early planning of timelines and budgets through collaboration with other functions.
  • Employed data-driven approach to planning, evaluating and recommending program modifications.
  • Partnered with management team to support strategic priorities, providing technical counsel and input.
  • Led and drove collaboration with internal teams and partners to meet expected timelines, budget and quality standards.
  • Supervised project execution, utilizing performance metrics, quality indicators and deliverables.
  • Managed client relationships to deliver high levels of client satisfaction, trust and strong partnerships.
  • Analyzed trends to drive organizational effectiveness and develop workforce plan aligned with business strategy and objectives.
  • Used visualization tools to simplify insight discovery.
  • Participated in business planning process to drive strategic development, integrations and expansion of services.
  • Collected, analyzed and interpreted data to assist with project decisions and prioritization.
  • Implemented continuous improvement process, developing systems to scale activities.
  • Supervised remote-first distributed team, enabling high performance and work-life balance.
  • Networked to stay abreast of innovative practices and evolving technology.
  • Organized business-critical meetings to mobilize leadership team.
  • Led business processes optimization, promoting effective use of resources.
  • Monitored effectiveness of organization performance and talent programs using metrics and analytics.
  • Developed relevant messaging and assets, delivering consumer understanding of products that drive high purchase intent.
  • Incorporated thought leadership and utilized best practices to achieve consistency in process development.
  • Performed benchmarking analyses to identify best practices and opportunities for improvement.
Outbound Sales Representative, 03/2005 to 01/2008
Company NameCity, State,
  • Called lead lists resulting from various marketing campaigns to achieve sales.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
  • Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
  • Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
  • Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
  • Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
  • Maintained expert knowledge of client company products and services and equipped callers on team to successfully address 100% of customer questions.
  • Led outbound calling team such that each team member met or exceeded sales targets.
  • Completed 250 outbound sales and fundraising calls to prospective customers on behalf of client.
  • Persuaded customers by explaining how products and services meet needs and desires.
  • Followed script to share product features, pricing and benefits.
  • Presented information about membership details and purchase advantages.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
Education and Training
High School Diploma: , Expected in 05/2006 to Hialeah Miami Lakes Senior High School - Hialeah, FL

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Resume Overview

School Attended

  • Hialeah Miami Lakes Senior High School

Job Titles Held:

  • Barback
  • Barback
  • Coopers Hawk Winery and Restaurant
  • Brus Room Sports Bar and Grill
  • Bahama Breeze
  • Bokampers Sports Bar and Grill
  • Associate Director
  • Outbound Sales Representative


  • High School Diploma

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