LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Articulate and results-oriented Food Preparation and Customer Service Professional with a positive professional demeanor, and proven skills maintaining food handling and safety standards, establishing positive customer relationships, and processing transactions in-person and via telephone.

Skills
  • Work station cleaning
  • Train and Supervise Trainees and Co-Staff
  • Cash Register Operation
  • Point of Sale Knowledge
  • Good telephone etiquette
  • Food safety measures
  • Verbal and written communication
  • Customer relationships
  • Friendly demeanor
  • Exemplary communication
Work History
Cooks Helper, -
Marsden Holding Llc Edwardsville, IL,
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Stocked cabinets and serving areas with condiments and refilled condiment containers.
  • Restocked kitchen supplies, rotated food and stamped time and date on food in coolers.
  • Cleaned and washed all utensils, preparation equipment cutting boards and counters.
  • Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
  • Operated dishwashing equipment and distributed and stored clean pots, dishes and utensils.
  • Washed, peeled, cut and seeded fruits and vegetables to prepare for consumption.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
  • Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Inspected equipment such as refrigerators and warming lamps every hour to check compliance with safe operating levels.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Pierced, smelled and tasted food to check for doneness and quality.
Overnight Stocker, -
Iconma, L.L.C. Roswell, GA,
  • Maintained Walmart Academy store standards required by Corporate; to retain Batavia Walmart's status as the regional training store, across several departments each shift.
  • Greeted customers and assisted them with their shopping experience when warranted.
  • Followed strict stocking standards to maintain current planograms, and overstock handling.
  • Alternated goods by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Removed all boxes and related trash from sales floor and processed through cardboard bailers, and trash disposal procedures.
  • Completed tasks assigned within an allotted amount of time.
Customer Service Agent, -
Travel Centers Of America (TA) City, STATE,
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Assisted call-in customers with questions and orders.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Responded proactively and positively to rapid change.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Educated customers on promotions to enhance sales.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Completed sales in excess of $2000.00 with near-zero error rate using POS system.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers with special services, account updates and promotional options.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Answered questions about store policies and concerns to support positive customer experiences.
Education
High School Diploma: , Expected in 1996
-
Medina High School - Medina, NY
GPA:
Status -
: Music Education, Expected in
-
Niagara County Community College - Sanborn, NY
GPA:
Status -

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Resume Overview

School Attended

  • Medina High School
  • Niagara County Community College

Job Titles Held:

  • Cooks Helper
  • Overnight Stocker
  • Customer Service Agent

Degrees

  • High School Diploma

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