Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. [Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

  • Collaboration skills
  • Multi-tasking abilities
  • Design strategy
  • Analytical skills
  • Organization
  • Troubleshooting
  • Microsoft Office
  • Teambuilding
  • Decision-making
  • Wireframes
  • Amazon Web Services
  • Adobe Creative Suite Applications
  • Work ethic
  • Flexible
  • Relationship building
  • Problem resolution
Conversation Designer, 03/2021 - Current
The Go Daddy Group Inc New York, NY,
  • Updated and improved existing website properties for [Industry] company, resulting in [Number]% increase in web traffic to site.
  • Worked closely with several cross-functional teams, including business solution architects, customer operations, support and training teams and engineering to maximize product efficacy.
  • Drove alignment of business requirements, user-centered design methodology and technology factors to create successful UI/UX designs.
  • Worked closely with product managers, visual designers and development team to appropriately evolve designs from concept to launch.
  • Checked copywriting, image design, banners and other features for blending within site content and reviewed graphics for cohesive aesthetics.
  • Considered localization, scalability and ease of maintenance in all solutions.
  • Oversaw all facets of website projects throughout entire lifecycle.
  • Met with clients to gather requirements and outline websites.
  • Developed web pages using content management systems, including [Software].
  • Translated abstract requirements into concrete user flows and interaction designs.
  • Eliminated bugs interfering with user experiences, generating over [Number] positive customer feedback comments.
  • Adjusted project scope to conform with new sales goals as needed.
  • Administered troubleshooting techniques to resolve problems, which included issues with browser compatibility.
  • Revised user flows and designs based on design reviews, usability testing, customer support feedback and other sources of input.
  • Developed and maintained company style guide.
  • Kept senior management informed of project statuses.
  • Regularly articulated design decisions and rationale to non-design partners and peers.
  • Presented pros and cons of various design approaches to design teams and management.
  • Solicited feedback and validation from business and technical team stakeholders.
  • Drove core Agile process routines.
  • Produced sample sites and received feedback about draft sites.
  • Used effective web design skills and techniques to successfully communicate mission and values of organization.
  • Presented solutions to complex design problems in presentations, click-through prototypes and design specifications.
  • Conducted usability testing and integrated feedback into revisions.
Senior Business Analyst, 04/2017 - 03/2021
Caci International Inc. Rome, NY,
  • Coordinated strategic flow of business intelligence data to users.
  • Compiled current business intelligence data into reports and presentations.
  • Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area.
  • Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives.
  • Maintained library of templates and reusable knowledge assets to facilitate business intelligence activities.
  • Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
  • Pinpointed inefficiencies in business processes and recommended improved policies.
  • Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve efficiency.
  • Worked with cross-functional resources to implement direct marketing programs to increase customer base.
  • Developed metrics used to determine inefficiencies and areas for improvement.
  • Performed root cause analysis of data to develop counter-strategy and improve performance.
  • Computed, recorded and proofread [Type] data in order to prepare [Type] records and reports.
  • Manipulated data using pivot tables, pivot charts and macros in Excel.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet quality standards and deadlines.
  • Conducted root cause analyses to formulate countermeasures to business missteps and improve operations.
Governance Manager, 09/2012 - 03/2017
Meta Platforms, Inc. Henrico, VA,
  • Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
  • Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
  • Collaborated with [Job titles] to present insurance alternatives as part of comprehensive financial plans.
  • Generated reports to assess performance and make adjustments.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Technical Support Representative, 08/2012 - 03/2017
Ecolab Inc. Naples, FL,
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Troubleshot [Type] and [Type] hardware issues and worked with service providers to facilitate repairs for end users.
  • Researched, resolved and followed up on customer issues, earning [Number]-star customer review rating.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Education and Training
Bachelor of Arts: User Experience Design, Expected in 08/2023
Lesley University - Cambridge, MA
: Psychology, Expected in
Ashford University - San Diego, CA
: Business Administrative Technology, Expected in
Chemeketa Community College - Salem, OR
Websites, Portfolios, Profiles

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School Attended

  • Lesley University
  • Ashford University
  • Chemeketa Community College

Job Titles Held:

  • Conversation Designer
  • Senior Business Analyst
  • Governance Manager
  • Technical Support Representative


  • Bachelor of Arts
  • Some College (No Degree)
  • Some College (No Degree)

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