Contract Manager, North America CM Lead Resume Example
- https://www.linkedin.com/in/francis-t-cruz/
Accomplished internationally certified Contract Manager and Attorney offering more than 21 years' experience specializing in risk management and assessment, mitigation, compliance, process and procedure improvement. Persuasive negotiator, talented organizer and complex problem-solver known for cultivating global strategic clients in Latin America, Europe and Asia-Pacific region. Decisive leader adept at forging lucrative relationships with key partners, vendors while working remotely for 16 years. Strong drive with excellent interpersonal, communication, presentation and team-building skills. Highly committed with hardworking mentality to maintain quality of services and products. Bi-lingual in English and Spanish with a strong knowledge in French.
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Hca – Tampa , FL
- Worked in matrix management environment providing guidance to business, client units and project teams on contract terms in accordance with policies and procedures, applicable laws, rules and regulations.
- Drafted 22 contracts valued at $47M in 2 weeks and identified a commercial lever saving the company $85,000 by waiting 24-hours to fully execute.
- Executed 330 contracts in 12 months (70% of the total region's portfolio).
- Cultivated strong relationships with clients, vendors, client's contract management and procurement teams to share knowledge, expertise and a sense of trust and collaboration.
- Evaluated suppliers by assessing quality, timeliness and compliance of contract deliverables and milestones to maintain tight cost controls and maximize business operational efficiency.
- Conducted proactive risk management (assessment, mitigation, process improvement and implementation) across various dimensions, developed mitigation strategies, worked on enforcement and collaborated with teams (client, vendors, sales, operations, legal, marketing and product).
- Managed and developed teams supporting professional growth, development and organizational benefit of stronger, higher-performing unified teams.
- Identified fraud within 2 weeks, notified the appropriate stakeholders, oversaw the investigation, proposed a viable solution, negotiated with impacted third-party to offset loss, limited future risk and favorably settled agreement for the company.
- Cultivated strong business relationships with clients, vendors and procurement to increase overall experience, satisfaction and retention rates.
- Drafted and reviewed contracts including Master Services Agreements (MSA), Outsourcing Agreements, Statements of Work (SOW), Service Level Agreements (SLA), Change Requests (CR and CO), Non-Disclosure Agreements (NDA), Estimate Agreements, Operating Run and Monthly Consumption Charges, SaaS, Licensing Agreements, Data Transfer Agreements, Requests For Proposals (RFP), Settlement Agreements.
- Reviewed and revamped commercial models, processes and procedures and agreement templates, software and contract management platforms for improved efficiency to meet business objectives and high-performance.
Accenture – City , STATE
- Led Global response and management for Corporate Investigations pertaining to the Business Ethics Line processes including managing investigators, cases and issues, conducted data and trends analysis reporting to the C-Suite, Audit Committee and Board of Directors.
- Managed vendor sourcing, planning and implementation of a new Business Ethics Line platform helping evolve ideas and increase future growth initiatives.
- Proactively identified and investigated risks and issues, communicating a summary of findings, consequences of business action or inaction, proposed viable solutions and implemented changes with stakeholder support.
- Ascertained compliance with and facilitated review of Internal Controls in response to Sarbanes-Oxley.
- Completed monthly, quarterly and annual trends reporting analytics with a focus on risk assessment and management.
- Represented company for 14 years on the NAVEX Global Client Advisory Council to exchange ideas and Best Practices with other organizations resulting in the improvement of the Business Ethics Line and Ethics and Compliance function.
- Served as Project Manager for migrating to new Business Ethics Line platform managing business sponsor expectations, providing project status and budget to Executives, allocating appropriate resources and meeting financial and business objectives.
- Ascertained compliance with US & EU Data Privacy regulations, internal policies and controls, identified potential areas of risk, proposed appropriate solutions, reported and escalated to C-Suite and Board, as necessary.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Accenture – City , STATE
- Led the operational and tactical aspects of the Ethics and Compliance Program including training personnel and investigators on the Business Ethics Line case management platform.
- Served as Project Manager for the translation of the Code of Business Ethics into 16 languages within 3 months while overseeing 60+ members of marketing, communications, legal and external vendors/translators.
- Negotiated with vendors resulting in better contract terms, cost savings and the CMDs agreements to absorb country's translations costs.
- Conducted Annual Senior Executive Compliance Certification achieving an unprecedented 96% completion rate.
- Identified vendors for the Ethics Line Service Providers successfully negotiated contract terms and conditions of services at $20,000 annually for a 12-year savings of over $1M.
Accenture – City , STATE
- Managed Marketing and Communication's Global Senior Leadership meeting materials, agenda, speakers and venues.
- Identified and negotiated terms, costs and services with the hosting venues.
- Collaborated with tech support to pre-empt unforeseen risks and issues.
International Association for Contract & Commercial Management (IACCM) Certification | World Commerce and Contracting | 2019
Attorney Bar Admission | New York State, Third Department | 2016
Clear Law Institute | Internal Investigator Certification | Chicago, IL | 2014
Bentley University | Ethics & Compliance Officer Certification | Waltham, MA | 2004
Contract Management
MMC, MMR, MMS, MME, MMD, NGMMC, SharePoint, Microsoft Teams
Research
Corsearch, Westlaw, Lexis/Nexis and Internet applications including Netscape and Internet Explorer
Software
Expertise in Microsoft Office Suites [Word, Excel, PowerPoint, Project, Access], Business Ethics Case Management platforms & Lotus Notes
Special Skills
Database design using Lotus Notes, MS Access and Excel, HTML programming, Java Script, Paradox
- Pathways to Successful Living | Volunteer | 2019 - Present
- Real World | Accenture | Virginia | 2015 - Present
- LatinX | Mentor | 2019 - Present
- Member Hispanic Association | Accenture | 2015 - 2020
Fluent in English and Spanish
Knowledge of French
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Resume Overview
School Attended
- Barnard College, Columbia University
- Hofstra University School Of Law
- L'Université De La Sorbonne, Columbia University Reid Hall Programs
Job Titles Held:
- Contract Manager, North America CM Lead
- Corporate Investigations, Global Operations Direct
- Ethics and Compliance Officer
- Global Senior Leadership Events Lead
Degrees
- Bachelor of Arts : Political Science
Law School
Year Abroad Program : French Language And Literature
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