Talented Account Manager with 11 years of industry experience in wellness and fitness services and 5 years in account management. Proficient in customer relations, sales and strategic planning. Demonstrated strong track record of success in competitive market settings. Excellent communications skills and dedication to product knowledge enable achievement of challenging goals.
Recruited to develop and launch a corporate fitness program for a multi-site client. Responsible for operations management of on-site and virtual contract deliverables reaching over 14,000 employees globally. Focus of this role includes increasing engagement in wellness programming, decreasing cost of health-related expenses, and supporting the mission and values of the client.
Promoted to Program Manager and expanded responsibilities to deliver support and oversight of mid-side programs including aquatics, kid's camp, personal training, and fitness services. Focus of this role included increasing overall program revenue, expanding current service lines to the client, and redefining departmental culture and values.
Promoted from Fitness Specialist to Fitness Supervisor to focus on growth and development of products and technical services rooted in behavior change and focused on lead generation and member retention. Goals of this role included increasing participation in all programs and streamlining current services to create expansion opportunities.
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