Organized and efficient Corporate Travel Professional focused on creating a positive travel experience for all passengers. Brings in-depth knowledge of Customer Service along with superb problem solving and conflict resolution capabilities.
Friendly Customer Service Agent skilled in communicating with people of diverse cultures while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale.
Customer service specialist
Federal Aviation Administration (FAA) regulations
Calm under pressure
Familiar with [Aircraft type]
Expert problem solver
Contract Administrative Assistant, 03/2014 to Current Christmas Consulting and Care Management – 33 Castleberry Dr. Poplarville, MS 39470 Christmas Consulting and Care Management is a Workmans Compensation and Nurse Consulting company. Here I interact with individual patients: assisting with transportation needs and physician appointments; adhearing to HIPPA requirmens. Information from the attending physicians is downloaded in to the main computer system for further reviews.
Senior Corporate Travel Consultant , Mundus, Entergy, Adleman and Preferred – New Orleans, LA
Documented all customer inquiries and comments thoroughly and quickly.
Responded to all customer inquiries thoroughly and professionally.
Greeted customers in a timely fashion, while quickly determining their needs.
Made and confirmed air, car, group and hotel reservations via the SABRE and APOLLO systems.
International reservations and Agency Support , 07/1986 to 02/1994 United Airlines – San Francisco, CA
Informed passengers of customs, immigration and cabotage laws on international trips.
Assisted travel agents to resolve computer software issues
New hire telephone sales trainer
Assisted customers with lost baggage issues
Customer Service Supervisor , 01/1982 to 07/1986 United Express – Chico, CA
Announced and demonstrated safety and emergency procedures.
Calculated the aircraft weight and balance, performance and fuel requirements.
Checked to ensure that food, beverages, blankets, reading material, emergency equipment and other supplies were aboard.
Complied with customs, immigration and cabotage laws on international trips.
Informed pilots potentially hazardous conditions.
Controlled arriving, departing and transitioned aircraft in the airport.