- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Excellent communicator with over 8 years in a demanding call center environment as a Customer Service Representative, Special Project Liaison and Content Moderator.
- Talented client relations manager
- Skilled in call center operations
- Customer interface expertise
- Exceptional workflow management
- Adheres to customer service procedures
- Marketing savvy
- Committed to maintaining data integrity
- Persuasive speaker
| - Creative problem solver
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Strong client relations
- Training development aptitude
- Strategic sales knowledge
|
Content Moderator, 02/2013 - 02/2016
Lionbridge Technologies – Sunnyvale, CA, - Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Promptly responded to inquiries and requests from prospective customers.
- Facilitated inter-departmental communication to effectively provide customer support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Effective liaison between customers and internal departments.
Special Projects Liaison , 2012 - 2013
Amerisourcebergen Corporation - Corporate – Ponce, PR, - Reviewed published materials and recommended revisions to scope, format and content.
- Reviewed copy and made recommended changes using Nik and in-house style guides for error-free documents.
- Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
Special Projects Liaison - Customer Service, 2008 - 2012
Overstock.com – City, STATE, - Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Defused volatile customer situations calmly and courteously.
- Referred unresolved customer grievances to designated departments for further investigation.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
High School Diploma: , Expected in 1975
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Amity Regional High School - Woodbridge, CT
GPA:
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