Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Excellent communicator with over 8 years in a demanding call center environment as a Customer Service Representative, Special Project Liaison and Content Moderator. 
  • Talented client relations manager
  • Skilled in call center operations
  • Customer interface expertise
  • Exceptional workflow management
  • Adheres to customer service procedures
  • Marketing savvy
  • Committed to maintaining data integrity
  • Persuasive speaker
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Training development aptitude
  • Strategic sales knowledge
Work History
Content Moderator, 02/2013 - 02/2016
Lionbridge Technologies Sunnyvale, CA,
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Promptly responded to inquiries and requests from prospective customers.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Effective liaison between customers and internal departments.
Special Projects Liaison , 2012 - 2013
Amerisourcebergen Corporation - Corporate Ponce, PR,
  • Reviewed published materials and recommended revisions to scope, format and content.
  • Reviewed copy and made recommended changes using Nik and in-house style guides for error-free documents.
  • Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
Special Projects Liaison - Customer Service, 2008 - 2012 City, STATE,
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Defused volatile customer situations calmly and courteously.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
High School Diploma: , Expected in 1975
Amity Regional High School - Woodbridge, CT

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School Attended

  • Amity Regional High School

Job Titles Held:

  • Content Moderator
  • Special Projects Liaison
  • Special Projects Liaison - Customer Service


  • High School Diploma

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