Excellent communicator with over 8 years in a demanding call center environment as a Customer Service Representative, Special Project Liaison and Content Moderator.
Skills
Talented client relations manager
Skilled in call center operations
Customer interface expertise
Exceptional workflow management
Adheres to customer service procedures
Marketing savvy
Committed to maintaining data integrity
Persuasive speaker
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Strong client relations
Training development aptitude
Strategic sales knowledge
Work History
Content Moderator, 02/2013 - 02/2016 Lionbridge Technologies – Sunnyvale, CA,
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Promptly responded to inquiries and requests from prospective customers.
Facilitated inter-departmental communication to effectively provide customer support.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Effective liaison between customers and internal departments.
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