Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

To obtain gainful employment that utilizes my talents, experience, and interests. Safety-minded COVID-19 Contact Tracer educates Texas residents confirmed with COVID-19 infection regarding recommendation to self-isolate. Assesses safely complying with recommended control measures and elicits information on close contacts to notify of exposure. Handles confidential information with discretion and professionalism.

Record of accomplishment includes preventing multiple thefts each week. Recognized as a competent and successful loss prevention professional. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Actively watched nurses/doctors complete daily tasks, noting best practices, procedures and safety techniques in real-world applications. Courteously interacted with patients and redirected questions to professionally-trained nurses for answers.

  • Outlook/Microsoft/ Word/ Excel Certified (10+years)
  • Medical Terminology (2 years)
  • Hospital Experience (Less than 1 year)
  • Medical Records (2 year)
  • Patient Care assistant (Less than 1 year)
  • Data Entry (3 years)
  • Administration (3 years)
  • HIPAA guidelines
  • Chronic disease rates
  • CPAP intake specialist
  • Schedule management
  • Training skills
  • Troubleshooting
  • Customer service
  • Cash/card transactions
  • People skills
  • Patient monitoring
  • Infection control
  • Good work ethic
  • Communication
  • Verifying data accuracy
  • Data transcription
  • Administrative support specialist
  • Quality Assurance
  • Typing manuscripts
  • Multi-line phone proficiency (3 years)
  • Spreadsheet management
  • Customer relationship management
  • Data Integrity
  • Safety regulations
  • Software troubleshooting
  • Data processing & input
  • Call Center Operations
  • Store maintenance
  • Retail sales customer service (3 years)
  • In-store support
  • Fleet dispatching
05/2020 to 01/2021
Contact Tracer Aos Staffing St. Louis, MO,

Contact tracers are essential throughout this process as they help to facilitate interviews of those positive for COVID-19 as well as any people with whom they may have come into contact. They reach out to, educate, and follow-up with individuals potentially exposed to the virus. Tracers are highly trained personnel who:

  • Connect with an individual who has tested positive for COVID-19, interview them about their symptoms, and explain the need for social distance.
  • Collect information about close contacts from the timeframe leading up to the diagnosis who may have been exposed to COVID-19.
  • Notify those individuals listed as contacts of their potential exposure, providing them resources on monitoring symptoms.
  • Perform regular check-ins in order to better support contacts and ensure safe quarantine as they monitor their health through a specified timeframe.
  • Provide supportive services, including medical and social resources, to both suspected and confirmed cases of COVID-19 as well as their close contacts.
  • Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Entering customer and account data from source documents within time limits. Compiling, verifying accuracy and sorting information to prepare source data for computer entry. Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
04/2019 to 08/2019
Cashier Cache Creek Casino Resort Brooks, CA,
  • Provide prompt, friendly customer service and operates cash register for all transaction types including returns, credit applications, hunting and fishing licenses and sales.
  • Accurately balance transactions run through an assigned register.
  • Zones merchandise and maintains merchandising guidelines; stocks impulse racks and sets and maintains impulse/front end POGs.
  • Performs price/SKU look ups.
  • Supports incoming and outgoing merchandise transfers.
  • Performs housekeeping duties including, but not limited to, sweeping, vacuuming, dusting, picking up trash, emptying trash and spot mopping.
  • Maintain and exhibits knowledge of cashier processes and procedures.
  • Reads, understands and follows company policies, procedures and safety rules
  • Adhere to company work hours, policies, procedures and rules governing professional staff behavior.
  • Duties may change and associates may be required to perform other duties as assigned.
  • Complete required Loss & Asset Prevention training program upon assignment to position and is fully trained on all aspects of Academy’s shoplifting procedures
  • Promptly engages customers upon entry and exit, and guide them to relevant departments for services and products or calling for Team Member assistance for carry-outs
  • Maintain constant presence at entrance or front of store monitoring incoming and outgoing customer traffic, as a deterrent to theft
  • Perform customer and team member exit inspections per the policy
  • Tag returns merchandise upon entry and direct customers to customer service
  • Identifies and communicates all suspicious activity to Manager-on-Duty to prevent potential theft using various tools and technology such as handheld radio
  • Checks in and records all relevant information on Vendor and Corporate visitors in official Store Visitor’s Log
  • Professionally reacts to customers at the doors should the alarm system start; obtains and documents key information for suspected thefts (merchandise, vehicle description, plate numbers, etc.)
  • Responds with composure and partners with Manager during escalated situations including shoplifting, customer complaints, medical attention, emergency services (EMT-911-Police), parking lot incidents, weather, Code Adam, robberies, fires, EAS activities, etc.
  • Accurately monitors and reports stolen, damaged, destroyed merchandise, theft, loss prevention and safety issues to management in a timely manner in the appropriate Store Log
  • Adhere to company work hours, policies, procedures and rules governing professional staff behavior
09/2016 to 04/2017
Nurse/doctor Assistant/observer Bay Shore Medical Center City, STATE,
  • Assisted nurse, doctors, in the following Departments: Ob/Gyn, Lab, ICU, IMCU, Radiology, Physical Therapy,Nursery, Delivery, ER, etc
  • Gained knowledge in medical procedures, medical terminology, and hospital administration.
  • Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
  • Shadowed health care professionals such as Nurses, surgeons and doctors for total of 3 hours 3 days out of the week to learn best approaches.
  • Watched health care professionals perform daily activities such as taking vitals,changing beds, drawing blood and performing surgeries.
  • Assisted nurses with simple task such as bringing patient ice and restocking medical supplies, while strictly following instructions.
  • Observed surgical procedures and patient rounds carried out by sponsor.
Education and Training
Expected in 12/2021
Associate of Science: Life science
San Jacinto College - Houston, TX,
Expected in 01/2017
High School Diploma:
North Shore High School - ,
Expected in
Bachelor of Science: Health Education
Prairie View A & M University - Prairie View, TX
  • FEMA Certified
  • HIPPA Certified
  • CPR Certified

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Resume Overview

School Attended

  • San Jacinto College
  • North Shore High School
  • Prairie View A & M University

Job Titles Held:

  • Contact Tracer
  • Cashier
  • Nurse/doctor Assistant/observer


  • Associate of Science
  • High School Diploma
  • Bachelor of Science

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